曼谷艾美飯店的評論

住宿方回覆: Dear Fangxiaziwoquganshou,Thank you very much for sharing your experience with us and for choosing to stay with us on this occasion. We are delighted to hear that you found our team welcoming and polite, and that the room facilities met your expectations. It is also great to know that our location was convenient for your needs.We are sorry to hear about your discomfort regarding the smell in the 9th-floor corridor. Your feedback is important, and we will share this with our housekeeping and facilities teams to review and address appropriately to ensure a more comfortable environment for all guests.We truly appreciate your detailed comments and hope to have the opportunity to welcome you back again and provide an even more enjoyable stay in the future.Warm regards,MartinLoyalty Manager

住宿方回覆: Dear Guest,Thank you very much for taking the time to share such a detailed and thoughtful review of your stay with us. We are delighted to hear that you found our location convenient, the room comfortable, and the overall value of your stay worthwhile. It is especially pleasing to know that you enjoyed the view from your room and appreciated both the bedding quality and bathroom facilities.We are also glad that your experience at the Let’s Relax SPA on the 6th floor added to your stay, and that you found the environment clean and reassuring. Your positive comments regarding our service team, including assistance at the entrance, late check-out arrangement, and welcome coffee voucher, are truly appreciated and will be shared with the team as encouragement.We also sincerely appreciate your constructive suggestion regarding the curtain control system. Feedback like this is extremely helpful, and we will pass it on to our engineering team for consideration as we continue to improve guest comfort and convenience.Thank you once again for your kind and balanced review. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,MartinLoyalty Manager

住宿方回覆: Dear Guest,Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed our excellent service, superb location, and the overall experience provided by our team.We also appreciate your comments regarding the breakfast variety, particularly the egg selections. Your feedback has been noted and will be shared with our culinary team for review as we continue to improve both variety and guest satisfaction.Regarding your observation about room assignments, we would like to assure you that we allocate rooms based on availability, room type booked, arrival time, and operational considerations, and not based on guest nationality. We are sorry to hear that your impression suggested otherwise, and we appreciate you bringing this to our attention so we can reinforce consistency and transparency in our room allocation process.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay in the future.Warm regards,MartinLoyalty Manager

住宿方回覆: Dear Guest,Thank you very much for sharing your experience with us. We’re happy to hear that you found our hotel to be great value for money and enjoyed features like the double-layer electric curtains for a good night’s rest.We’re also glad that our convenient location near Samyan subway station made getting around easy for you. Thank you as well for your honest comments about the surrounding area — we truly appreciate your understanding.It’s wonderful to know that overall, you had a pleasant stay, and we hope to have the chance to welcome you back again in the future krub.Best regards,MartinLoyalty Manager

住宿方回覆: Dear Xiaoyanghuamiemie,Thank you for taking the time to share your experience with us. We’re happy to hear that you enjoyed our location, the room features, and especially the shower — we’re glad it made your stay more refreshing!We also appreciate your honest feedback about the sofa by the window. Your comments are very helpful, and we’ll be sure to share them with our team.It’s great to know that our team’s warm service helped make your stay a pleasant one. We truly appreciate your kind words and always looking forward to hosting you very soon!Best regard,MartinLoyalty Manager

住宿方回覆: Dear Xiaoxueer,Thank you for taking the time to share such detailed feedback with us. We’re glad to hear that you found the room comfortable, especially the mattress and hot water, and that you had a good night’s sleep.It’s also great to know that our front desk team made you feel welcome and well taken care of, and that the service at the Executive Lounge helped make your wait more enjoyable. We’re happy you enjoyed our Mango Mojito and evening selection there as well.We truly appreciate your kind comments and are delighted that overall, you had a comfortable stay. Le Meridien Bangkok Team are look forward to welcoming you back again in the future.Best regards,MartinLoyalty Manager

住宿方回覆: Dear Guest,Thank you very much for sharing your kind feedback with us. We are delighted to hear that you enjoyed the quality and taste of both our breakfast and Executive Lounge dinner offerings. It is always rewarding to know that our culinary team’s efforts are appreciated.We are also pleased that you enjoyed the view of the Pixel Building from your room and had time to relax at the 6th-floor pool. We appreciate your comment regarding the pool closing time, and this will be shared with the relevant team for consideration.Thank you again for your thoughtful review. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,MartinLoyalty Manager

住宿方回覆: Dear Mingzhentankexiaozhu,Thank you very much for your wonderful and continued support. We are truly delighted to hear that Le Méridien Bangkok remains your preferred choice whenever you visit the city.It is especially rewarding to know that you consistently enjoy our location, value, breakfast, and facilities such as the gym and swimming pool, as well as the comfort and cleanliness of our rooms. Your kind words are a great encouragement to the entire team.We sincerely appreciate your loyalty and look forward to welcoming you back again and again for many more comfortable and enjoyable stays.Warm regards,MartinLoyalty Manager

住宿方回覆: Dear Guest,Thank you very much for sharing your kind feedback. We are delighted to hear that you enjoyed the plentiful and delicious breakfast, the stylish and photogenic design of the hotel, and the comfort of your bed. It is also wonderful to know that your experience at the Let’s Relax Spa added to your stay in a positive way.We appreciate your comment regarding the room size, and we understand that space is an important aspect of comfort. Your feedback has been noted and shared with our team for consideration as we continue to improve the guest experience.We truly value your support and look forward to welcoming you back again for another enjoyable stay.Warm regards,MartinLoyalty Manager

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback following your stay with us. We are sorry to hear that your experience did not fully meet your expectations, particularly regarding the breakfast selection and room size. Please accept our sincere apologies for any disappointment caused.We appreciate your comments regarding value and breakfast variety. Your feedback has been shared with our food and beverage team for review, as we continually work to improve both quality and range of offerings to better suit different guest preferences.We are, however, pleased to hear that you found our surrounding location convenient. We hope this aspect of your stay was helpful during your visit.Thank you again for your constructive comments. We hope we may have the opportunity to provide you with a more satisfying experience in the future.Warm regards,MartinLoyalty Manager

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations and that you found the service lacking warmth and the facilities only average.This is certainly not the impression we aim to leave with our guests. Your comments have been shared with our management team so we can review both our service approach and areas where our facilities may need improvement or renewal. Guest feedback like yours is important in helping us identify where we must do better.We appreciate you bringing this to our attention and hope we may have the opportunity to provide you with a more welcoming and comfortable experience in the future.Warm regards,MartinLoyalty Manager

住宿方回覆: Dear Guest,Thank you for taking the time to share your detailed feedback following your recent stay. We are truly sorry to hear that your experience did not meet your expectations and that several aspects of your visit caused disappointment. Please accept our sincere apologies for the inconvenience you encountered.We take your comments regarding room size, in-room controls, and overall comfort seriously. While our room layouts and facilities are designed within certain building constraints, we understand that these factors can significantly impact guest comfort, especially when traveling with luggage. Your feedback will be shared with our management team for careful review.We are particularly concerned to hear about your breakfast experience, including the service inconsistencies, cleanliness concerns, and limited selection you described. This is not the standard we aim to provide, and we will be addressing these points directly with our food and beverage team to ensure immediate improvements in both presentation and service consistency.Your comments regarding the restaurant service and portion communication have also been noted. We regret any confusion or inconvenience caused, especially regarding food quantities and menu clarity. This will be reviewed with our culinary team to improve communication and guest guidance going forward.On a positive note, we are glad to hear that you found our front desk team helpful and attentive, particularly during your early departure arrangements. We will make sure your kind words are shared with them.We are very sorry that your overall impression was not a positive one, and we genuinely appreciate you bringing these matters to our attention. Feedback such as yours is essential in helping us identify where urgent improvements are needed.We hope there may be an opportunity in the future to restore your confidence in our hotel.Warm regards,MartinLoyalty Manager

住宿方回覆: Dear danferhui,Thank you very much for your kind feedback. We are delighted to hear that you enjoyed your stay and appreciated the convenient location with plenty of nearby dining options.It is especially wonderful to know that you enjoyed our breakfast selection, including the hot noodles. Your positive comments will be shared with our culinary team as encouragement.We truly appreciate your support and look forward to welcoming you back again soon.Warm regards,MartinLoyalty Manager