住宿方回覆: Dear Sir/ MadamWe sincerely apologize for any inconvenience you may have experienced. Your comfort and satisfaction are our top priorities, and we regret falling short of your expectations.Please feel free to reach out to us if there's anything we can do to make your experience more comfortable or if you have any concerns. Your feedback is invaluable to us as we strive to provide exceptional service.Thank you for your understanding, and we look forward to serving you better in the future.Best regards,Civic Horizon