奧克伍德公寓飯店-素坤逸24號的評論

住宿方回覆: Dear 吏.丹利,Thank you for sharing your feedback. We're pleased to hear that you found our location convenient, with easy access to the BTS and nearby shopping malls and restaurants. We sincerely apologize for the issues you experienced with cleanliness, specifically the ants on the bed sheets, and we will address this with our housekeeping team to ensure it doesn't happen again. We also appreciate your comments about the facilities and will look into updating the TV and addressing the air conditioner noise. We're glad to hear that our staff was proactive in assisting you, and we'll continue working to improve our services. We hope to welcome you back for an even better experience.Best regards, The Oakwood Residences Management Team

住宿方回覆: Dear Khun Kitty,Thank you for sharing your feedback following your recent stay at Oakwood Residence Sukhumvit 24 Bangkok. We are pleased to hear that you found our location convenient and that you were satisfied with the cleanliness of our property and the service provided by our team.We appreciate your comment regarding the taxi drivers mistakenly heading to the opposite hotel. We understand how this may have caused some inconvenience, and we will look into ways to improve signage and communication to help ensure a smoother arrival experience for our guests.Your insights are invaluable in helping us enhance our services, and we truly appreciate your time in sharing them. We look forward to welcoming you back for another pleasant stay in the near future.Warm regards,Oakwood Residence Management Team

住宿方回覆: 張先生，謝謝您的回饋！我們很高興聽到您喜歡這裡的位置和附近的餐飲選擇。對於露台帶給您的混亂，我們深表歉意。我們將對此進行調查，並確保我們的清單已更新以反映正確的資訊。感謝您的理解，希望很快能再次歡迎您的光臨！

住宿方回覆: Dear Zh,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed our excellent location, close to the BTS, 7-Eleven, and shopping malls. It’s great to know that you appreciated the Chinese courtesy and the complimentary food coupons, as well as the convenience of our taxi service.We’re glad our front desk staff could assist you in Chinese and that you found our team polite and enthusiastic. Your feedback about breakfast and the bathroom shower is valuable, and we’ll certainly take it into consideration for future improvements.Thank you for recommending us! We hope to welcome you back soon!Best regards, The Oakwood Residences Management Team

住宿方回覆: Dear Ms. Yuna,Thank you for sharing your feedback! We’re glad to hear that you enjoyed our fast internet, clean accommodations, and convenient location.We appreciate your comments about the air conditioner and will certainly look into adjusting it to ensure more comfort for future guests.We hope to welcome you back soon and continue providing you with a great stay.Best regards,The Oakwood Residences Management Team

住宿方回覆: 尊敬的先生/女士，感謝您的好評！我們很高興聽到您有一個愉快的住宿體驗，並且我們的前台工作人員給您留下了積極的印象。我們很高興您喜歡行政房，並欣賞它的舒適度和清潔度。請放心，我們正在不斷努力改進，以改善客人的體驗。我們希望盡快歡迎您回來，享受更好的住宿體驗。

住宿方回覆: Dear Sir/Madam,Thank you for sharing your feedback! We're happy to hear that you found our hotel clean, well-organized, and conveniently located near BTS and a large shopping mall. We also appreciate your input about the swimming pool and gym. We’ll definitely take your comments into consideration as we continue to improve our facilities. We hope to welcome you back soon and provide an even better experience!Best regards, The Oakwood Residences Management Team

住宿方回覆: 親愛的 Zoan_Zeus， 感謝您花時間分享您的回饋。我很高興得知我們的位置以及靠近 Prom Phong 輕軌站為您的旅行帶來了便利。您的意見很有價值，我想向您保證，我們正在解決這些問題。我們目前正在審查我們的早餐選擇，並安排對受影響區域進行徹底的清潔和害蟲防治。我希望我們有機會歡迎您回來並在未來提供更好的體驗。

住宿方回覆: Dear Jnie,Thank you for sharing your feedback. We are happy to hear that you appreciated the free upgrade to your room and the addition of the washing machine, which we hope made your stay more convenient.We also value your comments regarding the room’s condition. We sincerely apologize for the moldy bathroom tiles and the hole in the pillowcase. These issues will be addressed immediately with our housekeeping team to ensure they do not happen again.I regret that we fell short in our cleaning service on the day the "make up room" sign was displayed. This is certainly not the standard we strive to uphold, and we will be taking steps to ensure our team provides consistent service.As for the reception staff, we apologize if their service did not meet your expectations. We’ll be sure to remind them about the importance of a warm and welcoming attitude.Your feedback is invaluable, and we appreciate your suggestions for improvement. We hope to have the opportunity to welcome you again in the future.Best regards, The Oakwood Residences Management Team

住宿方回覆: Dear Ms. Jennus,Thank you for your positive feedback. We're delighted that you found our hotel's location convenient, with easy access to the BTS and nearby businesses, restaurants, and massage shops. It's wonderful to know that you enjoyed our spacious and comfortable rooms, as well as our friendly staff.Your feedback regarding breakfast is appreciated, and we will take it into consideration for future improvements.We look forward to welcoming you back for another enjoyable stay.Best regards,The Oakwood Residences Management Team

住宿方回覆: Dear Khun NobodyWw,Thank you for your continued support and for sharing your feedback with us. We are delighted to hear that you feel at home when staying at Oakwood Residence Sukhumvit 24 Bangkok and that you appreciate our excellent location and comfortable atmosphere.We understand that changes in management can sometimes bring noticeable differences, and we truly appreciate your insights. Your comments are valuable to us as we strive to enhance our services while maintaining the familiar comfort that our guests love.It was a pleasure hosting you once again, and we look forward to welcoming you back for another enjoyable stay. Should you have any further feedback or requests, please do not hesitate to let us know.Kind regards,Oakwood Residence Management Team

住宿方回覆: 親愛的先生/女士，非常感謝您在最近的曼谷之旅中選擇入住我們的 Oakwood Residences Sukhumvit 24 公寓，並抽出寶貴的時間發表反饋。 我們很高興您對我們美麗的酒店、服務和設施感到滿意。我們將與我們的團隊分享此評論，因為我們知道他們為為我們的客人創造如此美好的住宿體驗並確保他們感到受歡迎和得到良好的照顧而感到非常自豪。謹致問候， 奧克伍德華庭管理團隊

住宿方回覆: Dear Sir/Madam,Thank you for your kind feedback! We're delighted to hear that you enjoyed our prime location, the cleanliness of the room, and the quality of service provided by our team. We're also glad that the triple room with the extra bed met your expectations.We appreciate your comments regarding our breakfast offerings. While we strive to provide a variety of options, we are always looking for ways to improve and expand our selection. Your feedback is valuable to us, and we'll certainly take it into consideration as we plan future enhancements.We look forward to welcoming you back to our hotel soon.Best regards,The Oakwood Residences Management Team

住宿方回覆: Dear KH,Thank you for taking the time to share your feedback. We appreciate your comments regarding our location, room size, and facilities. We're glad to hear that you found the room spacious and comfortable. However, we apologize for the challenges you experienced with the air conditioning and the lack of a view from your window.Your feedback is valuable, and we will review the air conditioning system to ensure it is more user-friendly for our future guests. We also understand that the location might not be immediately obvious, and we will work on making directions clearer for those unfamiliar with the area.We hope to have the opportunity to welcome you again and provide an improved experience.Best regards,The Oakwood Residences Management Team