曼谷通羅橡樹公寓飯店的評論

住宿方回覆: Dear Guest,Thank you so much for your loyal support and for choosing to stay with us many times! It is always a pleasure to welcome back a familiar face.We are delighted to hear that you continue to enjoy our spacious rooms and find the in-room washing machines convenient for your stay. It is also great to know that our shuttle service remains a helpful link to the BTS station and that our team’s friendliness made a positive impact on your experience.We have noted your feedback regarding the surroundings and amenities. Your insights are incredibly valuable as we look for ways to enhance the overall guest experience.Thank you again for your kind words and the 10/10 Service rating. We already look forward to your next visit!Best regards,The Management Team

住宿方回覆: Dear Chiu wai Ip,Thank you for staying with us and for your detailed review.We are very happy that you enjoyed our large rooms, the kitchen, and the convenience of the washing machine and dryer. It is also great to hear that having two toilets was helpful for your family.Regarding our location, we apologize for the inconvenience. We provide a free shuttle bus to the BTS station to help our guests travel more easily. We hope this service made your stay a bit more comfortable.We look forward to welcoming you and your family back again soon.Best regards,Pimporn S.

住宿方回覆: Dear Sir,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed our 'quiet yet central' location and found our in-room facilities, such as the kitchen and laundry, useful during your stay.It is great to know that you found our beds comfortable and our pricing reasonable. We aim to provide a 'home away from home' for all our guests, and we look forward to welcoming you back to Oakwood Thonglor on your next visit!Best regards,Pimporn S,

住宿方回覆: 尊敬的 thisisgiorginix，非常感謝您如此詳盡且坦誠的回饋！我們很高興得知您對公寓的位置和大小都非常滿意，也為我們清潔人員的禮貌和友善感到無比自豪！然而，對於一些關鍵問題影響了您的入住體驗，我們深表歉意，並已立即記錄您的意見。早餐的品質未能達到您的預期，我們深感抱歉；我們正在全面評估餐飲服務，重點提升咖啡品質，並確保所有水果都保持最佳新鮮度。我們也理解您對浴巾和泳池毛巾狀況的不滿。我們正在積極評估庫存和更換計劃，以改善毛巾陳舊的問題。此外，您對化妝間燈光昏暗以及前台工作人員態度生硬的回饋，我們已立即用於內部培訓和設施評估。感謝您提供這些寶貴的意見。在您的幫助下，我們正在努力改進，力求成為您下次入住的理想選擇！此致，Pimporn S.

住宿方回覆: Dear Maleva,Thank you for your review. We're glad to hear that you found the room type to be very good and suitable for large groups, and that you enjoyed the balconies, gym, and swimming pool.We appreciate your honest feedback regarding the hotel's location. To help with the distance to the BTS station, we offer a complimentary tuk-tuk shuttle service for our guests. We hope this makes getting around the city more convenient and allows you to enjoy all that Bangkok has to offer.We hope to have the opportunity to welcome you and your group back again in the future.Warmly,Pimporn S.

住宿方回覆: Dear Sir,Thank you for choosing to stay with us and for sharing your experience.I am delighted to hear that you enjoyed our quiet environment, the nearby shopping, and our local Japanese restaurants. It is also wonderful to know that our team’s friendly service made your family trip more enjoyable.We also appreciate your specific feedback regarding our breakfast. We are always looking for ways to improve, and I will share your suggestion about individual servings with our culinary team for their review.We hope to welcome you and your family back to Oakwood Thonglor again soon.Best regards,Pimporn S.

住宿方回覆: Dear Guest, Thank you for supporting us. We welcome your suggestions and will focus to the areas which you mentioned.Best regards,Pimporn

住宿方回覆: 尊敬的 AJS13，謝謝您分享您的評論！我們非常感謝您如此詳細地回饋您最近的入住體驗。我們很高興得知您喜歡寬敞的客房、舒適的床鋪以及我們一流的健身房！我們一定會將您的讚美轉達給我們可愛的清潔人員，感謝他們提供的優質服務。對於帶給您不完美體驗的問題，我們深表歉意。我們已註意到您提到的燈光昏暗不方便化妝、泳池比照片上小以及前台工作人員態度生硬等問題。我們正在積極利用這些回饋進行快速審查和員工培訓，以確保所有客人都能獲得更熱情周到的接待和更優質的入住體驗。我們也感謝您提出的關於「無菸政策」清晰度的問題，我們正在努力使該資訊在預訂過程中更加醒目。再次感謝您幫助我們準確指出需要改進的地方。我們期待您的再次光臨！此致，Pimporn S.

住宿方回覆: 親愛的Khun Ana，感謝您近期入住後提供的坦誠回饋。對於您感到失望，我們深感抱歉，尤其作為一位尊貴的回頭客，您曾將我們視為“隱藏的瑰寶”。得知您房間的清潔問題，我們深感不安——從食物碎屑、未清洗的餐具，到佈滿灰塵的沙發，甚至影響了您兒子的過敏反應。這完全不可接受，我們深表歉意。我們將立即與客房服務團隊溝通，以防止類似問題再次發生。我們也理解您對J-Avenue營運受限感到的不滿。對於未能在您抵達前告知此變更，我們深感抱歉。我們意識到這會影響您的入住體驗，並將確保這些重要的當地設施更新資訊清晰地告知您的客人。您的舒適是我們的首要任務，我們非常抱歉讓您失望。希望您能再次給我們機會，為您提供您期望的卓越體驗。此致，Pimporn年代。

住宿方回覆: 尊敬的先生，非常感謝您精彩的評價！我們很高興得知您喜歡我們優越的地理位置，並且覺得附近有很多很棒的餐廳和酒吧，非常方便。您對我們團隊的服務感到滿意，並且覺得房間非常乾淨，這對我們來說意義非凡。我們很高興您入住愉快，並期待您的再次光臨！此致，敬禮！ Pimporn S.

住宿方回覆: 尊敬的先生/女士：得知您在我們這裡感覺賓至如歸，並且我們始終是您在曼谷的首選，我們深感榮幸！感謝您回饋Wi-Fi連線不穩定且速度慢的問題。雖然我們很遺憾無法立即大幅提升網速，但請您放心，我們正在持續監控網絡，以確保其在現有容量範圍內盡可能穩定可靠地運行。非常感謝您的體諒。感謝您一直以來的支持！ Pimporn S.

住宿方回覆: Dear Nawwaf Rasheed,We are honored to have the opportunity to serve you. Thank you for the good reviews for us. Receiving good reviews like this makes us very motivated to work.Looking forward to welcoming you again.Best regards,Pimporn S.

住宿方回覆: Dear guest,Thank you for your supporting and reviewing us. We are looking forward to welcoming you back again.Regards,Lianne