曼谷素坤逸55號通羅中心點大飯店的評論

住宿方回覆: 親愛的客人，非常感謝您抽出寶貴時間分享您的詳細回饋。得知您的入住體驗未能達到您的預期，我們深感遺憾，並衷心感謝您坦誠的意見，這有助於我們改善服務。我們理解您對週邊通羅（日本區）地區的感受，該地區確實深受日本文化影響，每位旅客的喜好也各不相同。對於房間大小、床鋪舒適度和浴室通風未能滿足您的需求，我們深表歉意。您關於缺少排氣扇及其造成的不便的反饋，我們已認真記錄，並將轉達給我們的管理和工程團隊進行進一步評估。關於押金退款，對於由此造成的延誤和不便，我們深表歉意。透過信用卡退還押金可能需要幾個工作天才能到賬，具體取決於發卡銀行的處理速度。然而，我們很遺憾我們的回覆不夠積極主動或令人安心，我們承認這未能達到我們力求提供的服務標準。我們將與團隊溝通此事，以確保未來溝通更加清晰、更有同理心。對於您這次糟糕的體驗導致您縮短入住時間，我們深感抱歉。雖然我們很遺憾未能有機會在您入住期間為您提供更好的服務，但我們感謝您提出這些問題，並希望您未來能再次光臨，給我們一次機會，為您提供更舒適、更滿意的體驗。此致，敬禮！前台經理 Pavornkamol S. 女士

住宿方回覆: Dear Valued Guest,Thank you very much for your wonderful and detailed review. We are truly delighted to hear that every aspect of your stay exceeded your expectations.It’s especially rewarding to know that our staff made you feel welcome and at home, and that you appreciated the elegant, modern, and comfortable atmosphere of the hotel. We’re glad the soundproofing, spacious and bright rooms, comfortable beds, and high-end amenities contributed to a restful and enjoyable stay.We’re also pleased that you enjoyed our buffet and found the variety and quality of the dishes fantastic. Your kind words about our service and facilities mean a great deal to our entire team.Thank you sincerely for your strong recommendation. We look forward to welcoming you back again and providing you with another outstanding experience on your next visit to the city.Grande Regards,Pavornkamol S. (Ms.)Front Office Manager

住宿方回覆: 尊敬的 MokKaNick 女士：非常感謝您與我們分享您的回饋。我們很高興得知您對我們的服務感到滿意，並認為房間乾淨舒適。我們也感謝您提及我們的接駁車服務和「放鬆身心」設施的便利性，許多客人認為這是按摩後放鬆身心的絕佳方式。對於浴室略有異味，我們深感抱歉，我們一定會將此回饋給客房服務團隊進行改進。至於週邊環境，確實該地區有更多日式餐飲選擇，但我們希望我們的接駁車服務能幫助客人更輕鬆地探索附近的泰國美食和其他景點。再次感謝您的寶貴評價。我們期待下次能再次歡迎您入住，並為您提供更優質的服務。此致，敬禮！ Pavornkamol S. 女士 前台經理

住宿方回覆: Dear Valued Guest,Thank you very much for your wonderful review.We’re delighted to hear that you found the room very clean and appreciated the availability of smoking rooms. It’s also great to know that our front desk team provided excellent service and left a positive impression on you. We’re glad you enjoyed our convenient location with many nearby restaurants and easy access to the BTS, as well as the option of using our shuttle service.Thank you for your high recommendation. We truly look forward to welcoming you back again in the future.Grande Regards,Pavornkamol S. (Ms.) Front Office Manager

住宿方回覆: Dear Manxiaoxue,Thank you very much for taking the time to share your detailed feedback.We’re glad to hear that you found your room clean and well-equipped, and that our 24-hour room service added convenience to your stay. It’s also wonderful to know that you enjoyed the spa treatments, hot spring massage, and our spray pillow. We will share your kind words with our spa team, while also taking note of the variability you experienced to ensure a consistently high-quality service.We appreciate your honest comments regarding the pool, hot spring, and breakfast. Your feedback about the pool temperature, public bath hygiene, and breakfast selection is very valuable, and we will review these points carefully to improve our offerings for all guests.We apologize for any inconvenience caused by check-in timing and room availability. Your comments help us identify areas where we can enhance our service and guest experience.Thank you again for your detailed insights. We’re glad overall that you had an acceptable stay, and we look forward to welcoming you back in the future with an even better experience.Grande Regards,Pavornkamol S. (Ms.) Front Office Manager

住宿方回覆: Dear Valued Guest,Thank you very much for your detailed and positive review. We’re delighted to hear that you were impressed with our facilities, including the doorman service and the complimentary tuk-tuk shuttle to the BTS.It’s wonderful to know that our front desk team, including Chinese-speaking staff, provided great service, and that you consistently found the hotel spotless during your many stays with us. We’re also glad you enjoyed the surrounding area, especially the convenience of the nearby 7-Eleven and your recommendation of the boat noodles.Thank you for your continued support and kind words. We look forward to welcoming you back again for many more enjoyable stays.Grande Regards,Pavornkamol S. (Ms.) Front Office Manager

住宿方回覆: Dear Mokou,Thank you very much for sharing your experience with us.We’re glad to hear that you enjoyed the lively and vibrant atmosphere around the hotel — the mix of bars, nightlife, and city energy truly brings the neighborhood to life. It’s also great to know you appreciated the unique view, even if the surrounding low-rise buildings gave a surprising first impression of not being in the city center.We do understand that Bangkok traffic can be challenging at times, especially when traveling to popular landmarks like the Grand Palace. Thank you for your patience and for noting this for future guests.We’re only sorry that your late check-in and early departure meant you didn’t get the chance to experience more of our public facilities. We hope that on your next visit, you’ll have more time to enjoy everything the hotel has to offer.Thank you again for your feedback, and we look forward to welcoming you back on your next trip to Bangkok.Grande Regards,Pavornkamol S. (Ms.) Front Office Manager

住宿方回覆: Dear Valued Guest,Thank you very much for taking the time to share your experience with us. We’re delighted to hear that you had a very comfortable stay and that the excellent bedding helped you sleep well. It’s also wonderful to know that you found our shuttle bus service to the BTS station convenient and well scheduled.We’re especially pleased that you enjoyed the spa on the fifth floor and were satisfied with the massage techniques. Your kind comments mean a great deal to us and will be shared with our spa and hotel teams as encouragement.We truly look forward to welcoming you back for another relaxing and enjoyable stay in the future.Grande Regards,Pavornkamol S. (Ms.) Front Office Manager

住宿方回覆: 尊敬的 Brian Chan 123：非常感謝您抽出寶貴時間分享如此詳盡且熱情洋溢的評價。我們很高興得知您在曼谷素坤逸55中心點格蘭德酒店的入住體驗超出了您的預期。得知您對我們豪華寬敞的客房、精心設計的浴室以及擁有迷人景緻的舒適床鋪感到滿意，我們倍感欣慰。尤其令我們高興的是，我們位於通羅區的優越位置，毗鄰BTS輕軌站、時尚購物街和地道街頭美食區，為您的曼谷之旅增添了便利。我們非常感謝您對我們泳池、健身中心、水療中心和整體設施的讚揚，以及您對我們熱情周到、盡心盡力讓每位賓客都感受到尊貴體驗的員工的認可。此外，我們也欣喜地得知，諸如免費迷你吧和迎賓飲品等貼心小細節也為您的難忘入住體驗錦上添花。您寶貴的回饋意見大大激勵了我們的團隊，促使我們不斷提升服務水平，確保每位賓客都能享受到一流的體驗。我們期待您的再次光臨，為您在曼谷打造另一個難忘的入住體驗。此致，敬禮！前廳經理 Pavornkamol S. 女士

住宿方回覆: Dear Valued Guset,Thank you very much for your continued support and for sharing your feedback.We are delighted to hear that you enjoyed your stay at Grande Centre Point Sukhumvit 55 for the third time, and that you appreciated our convenient location, variety of nearby restaurants, friendly staff, and rich breakfast.We also appreciate your constructive comment regarding the shuttle bus schedule. Your feedback is valuable and will be shared with our team as we continually look for ways to improve convenience and comfort for our guests.We truly value your loyalty and look forward to welcoming you back for another enjoyable and memorable stay in the future.Grande Regards,Pavornkamol S. (Ms.) Front Office Manager

住宿方回覆: Dear Valued Guest,Thank you so much for sharing your wonderful review. We’re truly delighted to hear that your first visit to Thailand was such a memorable experience and that you and your parents enjoyed your stay with us. It’s heartwarming to know that our hotel’s appearance, facilities, and the warm hospitality of our staff made a lasting impression on your family.We’re glad you enjoyed our amenities including the game room, swimming pool, and convenient complimentary shuttle service. Your kind words are a great motivation for our team to continue delivering exceptional service to every guest.We look forward to welcoming you and your friends back to Grande Centre Point Sukhumvit 55 for another enjoyable and unforgettable stay.Grande Regards,Pavornkamol S. (Ms.) Front Office Manager

住宿方回覆: 親愛的 MINAMI，非常感謝您分享您的寶貴回饋。我們很高興聽到您對我們五星級的室內裝潢、清潔度和服務感到滿意。我們很高興我們的團隊能夠協助您提前入住，並迅速解決了您第一個房間的問題。我們也很高興您喜歡我們免費的冰箱食品和小吃，讓客人感到舒適並得到周到的照顧始終是我們的目標。您的好評對我們的團隊來說真的是一種鼓舞，我們期待您再次光臨，享受愉快而難忘的住宿體驗。此致，Pavornkamol S.（女士）前台經理

住宿方回覆: Dear Valued Guest,Thank you very much for your wonderful review and for choosing to stay with us.We are delighted to hear that you had an excellent experience and that our front desk team’s professionalism, the spotless condition of your room, and the complimentary minibar made your stay even more enjoyable. Your kind words truly motivate our team to continue delivering the highest level of service.We sincerely appreciate your recommendation and look forward to welcoming you back again on your next visit to Bangkok.Grande Regards,Pavornkamol S. (Ms.) Front Office Manager

住宿方回覆: 親愛的Jay fish，非常感謝您分享您的寶貴回饋。我們很高興聽到您入住愉快，尤其是在您生日那天，並且您喜歡我們準備的驚喜和精美裝飾的蛋糕。我們也很高興得知您覺得我們飯店舒適、乾淨、時尚，而且我們的員工讓您感到賓至如歸。感謝您告知我們飯店距離地鐵站較遠，我們很高興我們的免費接駁車服務讓您出遊更加便利。您的好評激勵著我們團隊繼續為所有賓客提供難忘的體驗。我們期待您下次光臨，為您打造另一個特別的入住體驗。此致，Pavornkamol S.（女士）前台經理