住宿方回覆: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum. It is always a pleasure to receive your feedback. On the contrary, I am sorry to learn that the room cleanliness did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bangkok Platinum, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate to sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards,Alin U.Guest Experience Manager
住宿方回覆: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum. It is always a pleasure to receive your feedback. On the contrary, I am sorry to learn that the room layout and Wifi speed did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bangkok Platinum, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate to sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards,Alin U.Guest Experience Manager
Charles 1998
標準房
入住於 2025 年 3 月
家庭出遊
4 則評論
10.0/10
超棒
發布於 2025 年 5 月 5 日
酒店太棒了 位子也太好了 去哪裡都很方便
住宿方回覆: Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Alin U.Guest Experience Manager
accw6688
標準房
入住於 2024 年 9 月
商務出差
37 則評論
9.5/10
極佳
發布於 2024 年 10 月 12 日
酒店位置理想方便,價錢算合理性價比。早餐一流,有照顧到素食者和小孩,有特別另外一個攤位。
曼谷市中心區,基本上走路可以去到很多地方,基本上走路可以去到很多地方,只是天氣炎熱,走路會很辛苦。車多人多,過馬路比較危險。酒店對面酒店對面就是碧斯200 米左右就是big C 和 Central World, 只是天氣炎熱,走路會很辛苦。車多人多,過馬路比較危險。因為曼谷塞車的情況都還未改善,所以很近的地方,如果坐車的話要預算多兩倍時間。
6/10
住宿方回覆: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alin U.Guest Experience Manager
住宿方回覆: Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Alin U.Guest Experience Manager
住宿方回覆: Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Alin U.Guest Experience Manager
Haileycheang
豪華房 2張單人床
入住於 2024 年 7 月
家庭出遊
29 則評論
7.0/10
發布於 2024 年 8 月 21 日
位置十分好,連BTS都吾洗搭,用腳都可行到去BIG C 同centralworld。 早餐一流,好多野食 。 大堂大氣高貴 。 但check in D服務員面塊好臭,吾係好想做咁 。房就覺得一般,似係開左好多再翻新,沖涼位置係冇門,沖緊時好凍,個廁所好殘舊 。
住宿方回覆: 親愛的貴賓,感謝您抽出寶貴時間分享您的體驗。讀到像您這樣的評論從來都不是一件令人愉快的事情,我很遺憾地得知,在您最近訪問我們酒店時,我們無法為您提供一貫的高標準服務。得知房間沒有達到您對我們的期望標準,我感到很遺憾。我已親自向我們團隊解決了您提出的所有問題,以確保酒店的所有細節得到更多關注。對於您所經歷的缺點,請接受我最誠摯的歉意。我們目前正在採取必要的措施進行翻新,以保持我們酒店一貫的高標準。我們非常感謝您的寶貴回饋,因為它有助於我們確定可以改進的領域,我希望您再給我們一次機會,以重新獲得您最初對我們的信任。謹致問候,Alin U. 賓客體驗經理
住宿方回覆: 親愛的客人,感謝您花時間告訴我們您在曼谷諾富特白金水門酒店的體驗。很抱歉您的體驗未能達到您的期望;請容許我表達最誠摯的歉意。在曼谷諾富特白金水門飯店,我們致力於為每位顧客提供卓越的服務體驗;因此您的回饋對我們非常重要。請放心,我們正在採取適當的措施來解決這個問題,並防止將來再次發生。我們感謝您分享您的擔憂,我們希望您能給我們機會在不久的將來為您提供更好的服務。此致,Alin U. 客戶體驗經理
住宿方回覆: Dear Valued Guest,We would like to thank you for your appreciation regarding your recent visit at Novotel Bangkok Platinum Pratunam.It is with great pleasure that we received your compliments. We will not fail to share your kind feedback with our team. I am sure that your kind word best reward for our staffs who work day after day to offer impeccable service. If you are travelling to Bangkok again, please do not hesitate to contact us.We hope to welcome you back in a near future.Sincerely,Alin U.Guest Experience Manager
住宿方回覆: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alin U.Guest Experience Manager
住宿方回覆: 親愛的賓客,感謝您最近入住曼谷白金水門諾富特酒店。我非常感謝您花時間告訴我們您的體驗,閱讀客人的不滿從來都不是令人愉快的事。我們的員工通常很擅長給客人留下深刻的印象,但得知您的經歷恰恰相反,我感到非常遺憾。對於此次給您帶來的任何不便,請接受我們誠摯的歉意。請放心,您提到的所有觀點都不會被駁回。我一定會向相關部門分享您的建設性回饋,以便進一步調查,避免問題再次發生。此致,Alin U. 賓客體驗經理
Damaxiaohuzi
標準房
入住於 2025 年 4 月
商務出差
10 則評論
10.0/10
超棒
發布於 2025 年 5 月 6 日
市中心 地點很好
就是不能late check out 就到1230
所以想要late check out 的朋友們 可以注意一下
住宿方回覆: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kindly be informed that the late check out request is subject to the room availability. However, the hotel provides the storage room to keep your luggage and the shower room also available to use after checked out which located on the 9th floor.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alin U.Guest Experience Manager