曼谷 SO/ 飯店的評論

住宿方回覆: SO wasdee ka from SO/ Bangkok.We are truly sorry to hear that your stay did not fully meet your expectations. Regarding the room condition and bed sheets, we sincerely apologize on this matter. Cleanliness and comfort are basic standards which we consistently deliver, and rest assured we will ensure our Housekeeping team pays closer attention to these details moving forward.We also appreciate your comments regarding the breakfast selection and taste, which will be shared with our Culinary team for further review.On a positive note, we are pleased that you enjoyed the spacious room, open views of Lumphini Park, convenient location, and the wide selection at breakfast.Thank you for sharing your honest feedback. We hope to have the opportunity to provide you with a more enjoyable experience should you return to SO/ Bangkok.Kind regards, SO/ Bangkok Management Team

住宿方回覆: 來自曼谷SO酒店的問候。感謝您抽出寶貴時間分享您的詳細回饋，並感謝您一直以來對曼谷SO酒店的信任。我們很高興得知您抵達飯店的體驗良好，並且我們前台團隊成員的熱情、專業和周到的服務給您留下了深刻的印象。同時，我們很遺憾得知房間的清潔度和狀況未能達到您的預期。請放心，我們已將您的意見回饋給相關團隊，我們將持續改善飯店的各項維護和設施。我們也感謝您對早餐的回饋。我們了解到您之前享用的一些早餐菜餚已不再供應，很遺憾此次早餐體驗未能達到您的預期。雖然我們的菜餚會隨著時間推移而不斷改進，但像您這樣的反饋對我們至關重要，我們會將您的意見反饋給我們的廚師團隊，以便他們進行評估並不斷優化早餐體驗。再次感謝您的寶貴意見。我們期待有機會再次歡迎您的光臨，並為您提供更符合您一直以來對我們高標準服務的體驗。此致，SO/曼谷管理團隊

住宿方回覆: SO wasdee ka from SO/ Bangkok.Thank you for your wonderful review. We are delighted to hear that you had such an enjoyable stay and that the birthday surprise for your friend helped make the occasion even more special.It is also a pleasure to know that you enjoyed our breakfast, especially the well-being smoothie, as well as a relaxing swim in our infinity pool. We are also thrilled that your comfortable room and the beautiful views overlooking Lumphini Park completed your experience.Thank you for your kind support, and hope to have the opportunity to welcome you back in the future for an even better stay experience with us.Kind regards, SO/ Bangkok Management Team

住宿方回覆: Dear Khun Baiyidada,SO wasdee krub from SO/ Bangkok! We’re delighted to hear that you enjoyed the pool and excellent service from our team, and to know that your overall stay was satisfying.We also appreciate your feedback regarding room size and the pricing at our sky bar. Your comments are valuable and will be shared with the our team for review as we continuously work to enhance our guest experience and offerings.Hope to have the pleasure of welcoming you back again, for another wonderful stay experience with us in the future!Kind regards, SO/ Bangkok Management Team

住宿方回覆: Dear ericshya,SO wasdee krub from SO/ Bangkok.Thank you for taking the time to share your feedback.We truly appreciate your kind recognition of our well-maintained rooms, which our team works hard to maintain through ongoing upkeep and enhancements.However, we’re sorry to learn about the inconveniences you experienced, particularly with the room's lighting and noise disturbance. Rest assured that we are reviewing these areas, as guest comfort remains our top priority.We hope to have the opportunity to welcome you back in the future, and provide you with a more comfortable stay experience you deserve.Kind regards,SO/ Bangkok Management Team

住宿方回覆: Dear HardySat,SO wasdee krub from SO/ Bangkok.We’re truly sorry to learn that your recent stay with us fell short of expectations.We regret that your check-in experience, room condition, and views fell short. We would greatly appreciate it if you could contact us directly with more details of your reservation, as we would like the opportunity to address the room issues you mentioned, which we were not made aware of during your stay.For clarification, our infinity pool is located on the 10th floor of the hotel.Rest assured that we take your feedback constructively, and will work actively on improvements, as we are committed to only providing comfortable stays for all our valued guests.Kind regards,SO/ Bangkok Management Team

住宿方回覆: SO wasdee krub from SO/ Bangkok! It’s wonderful to hear that you appreciated our location, and how easy it was to explore Lumpini Park and nearby shopping destinations.Thank you for sharing your wonderful review, and we look forward to seeing you again soon!Kind regards, SO/ Bangkok Management Team

住宿方回覆: Dear Khun Lai,SO wasdee ka from SO/ Bangkok!Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our stylish design, attentive front desk service, and the breathtaking views from our infinity pool overlooking the vibrant Bangkok skyline.It is especially rewarding to know that you enjoyed our breakfast buffet and the variety of dining experiences available throughout the hotel. We are pleased that our culinary offerings, from Western cuisine to Japanese and Italian specialties, contributed to such an enjoyable stay.Thank you for your kind support, and we look forward to welcoming you back to SO/ Bangkok again soon!Kind regards, SO/ Bangkok Management Team

住宿方回覆: SO wasdee krub from SO/ Bangkok! Thank you for sharing your wonderful review.We’re truly grateful that you enjoyed the birthday surprise prepared by our team, and we’re delighted to know that our facilities, cleanliness, location and team's service helped make your experience even more special.We hope to welcome you back in the future to celebrate more memorable occasions with us!Kind regards,SO/ Bangkok Management Team

住宿方回覆: SO wasdee krub from SO/ Bangkok.Thank you for taking the time to share your feedback.We’re pleased to know that you enjoyed our team's friendly service, spacious rooms and minibar offerings throughout your stay.That said, we’re sorry to hear that aspects of our room condition and location did not meet your expectations.Rest assured, our team is working hard to improve the hotel through regular maintenance and upliftings, as we only aim to provide comfortable stays for our valued guests.On a positive note, we’re glad that you still had an overall pleasant stay, and we hope to have the opportunity to welcome you back for an even better experience with us in the futureKind regards,SO/ Bangkok Management Team

住宿方回覆: 親愛的 Martin1231234，您好！我們是曼谷 SO 酒店，非常感謝您抽出寶貴時間分享您的入住體驗。我們很高興得知您對我們酒店的便利位置感到滿意。然而，我們很遺憾得知您在入住期間的某些方面，例如客房設施和環境，未能達到您的預期。請您放心，我們一直在努力改善客房環境，並定期進行維護和升級。我們期待未來有機會再次歡迎您的光臨，屆時我們將竭力為您提供更優質的入住體驗。此致，曼谷 SO 酒店管理團隊

住宿方回覆: Dear Ypy927,SO wasdee krub from SO/ Bangkok.Thank you for taking the time to share your feedback.We’re pleased to hear that you enjoyed our convenient location and found the bed comfortable during your stay.At the same time, we apologize for the inconsistencies in bathroom cleanliness and amenities. Please be assured that we will certainly review this with our Housekeeping team to ensure better consistency moving forward.We hope to welcome you back again soon for a more seamless stay experience which you deserve.Kind regards, SO/ Bangkok Management Team