阿波羅格林斯公寓(Apollo Greens Apartments)

Would like to advise all HR ***agers, Individual Travellers, Families to stay away from this property and all the other properties coming under their group name! I stayed at Apollo Greens for a period of 3 months. During my tenure there and after dealing with them, I can state that there is: 1) Zero Professionalism in Records and Accounts Keeping- For companies this is the biggest red flag. Since there is no per***ent staff, the bills are made with extreme discrepancies and the ***agement in the intent of keeping money, neither changes the system or accepts their mistake and refunds the money. They overcharged me on the food bill and given me a cumulative bill for 3 months when I had already paid the first month. The bill had amounts that were ludicrous as we already had home cooked tiffin service and we rarely used their kitchen. The ***agement knew we had our own tiffin service. When we asked for the two months break up, the ***agement refused to share the break up, made us run around by saying the cook who was there had left, asked us to share what we thought should be refunded and then flat out refused to pay anything!!! If their processes and record keeping were transparent and professional, giving the monthly bill break up to the customer would not have been a problem at all! And the excuse of making the customer give the quote and the fact the cook has left – all of this points to poor processes and the intentions of the ***agement of making as much of money as possible and not returning it to the customer even when the amount is completely obvious as completely false!!They also over charged on an extra day when I had left the country which was the only thing they agreed to give money for. 2) Dubious Accounting Practices and Billing Behaviour: Please ask your employees to make sure the ***agement gives you the bill 24 hours in advance so that you and your employee can vet the bill line by line item. Since they overcharge you and misrepresent items on the bill, you can only change it when you are there and please refuse to pay the bill if any line item seems incorrect or false. We pointed out several items that were incorrect on the bill and they made all sorts of excuses not to refund any of these items. Since we had left the country, they took advantage of this fact by making our representative run around and refused to pay the money by making all sorts excuses – in one case they admitted that they had incorrectly billed an item to us but then justified the amount by saying “we actually meant to charge you for x but we wrote y instead but so we wont give any money back.” They never shared a revised bill with us which is correct professional practice. I had also told them almost a week in advance that we will be leaving for another country and to prepare the bill so we could vet it and pay it. They never prepared the bill despite my asking to do so!! They shared at the very last moment when we had to leave for the airport and that we would