楓樹旅館(Mapletree Inn)

The hotels was very beautiful nd room neat nd clean hotel staff very good behaviour this hotel staff is very cooperative nd nice nature . Location was very excellent in this hotel .my experience was very beautiful

We had rented the 1 bhk for 6 days and as per their policy they took the full amount in advance. At night (1:30am) when we went back to the room, the whole house was filled with cockroaches. The other two also had lizards in them. They accomodated us in the room without kitchen for the night. In the morning, after trying for multiple times, mr. Raj picked up the phone and asked us to leave before 11am or he'd charge us for that day as well. With no place to go to, we left the place with a promise of refund. However, they deducted half the amount saying that they have charged us for one day stay and then 2 day penalty even though we left the place because their house had pests. We tried to reach an understanding so that they return the penalty charged but they didn't budge and said "we're helping you enough by sending half the amount". Please think twice before making a booking with them. I'd give a negative rating if I could. Note - the front desk staff and the boys who helped us around were very hospitable.