We came to Baltimore to celebrate my husband’s Retirement. As part of his retirement gift, I was treating him to a weekend of Yankee games vs the Orioles. It started before we even got here. We requested an early checkin and were Willing to pay the $21. When we called the night before, the person had no idea what we were talking about paying $21 for an early check-in. No problem. We arrived and wanted to get a drink before heading out for the Friday night game. The front lobby was blocked off, we didn’t know what was going on. When we came back from the game, we couldn’t even come into the bar. Then Day 2. We come down to the front desk and ask where the restaurant is. They said that breakfast ended at 10:00. I said, oh I read that breakfast ended at 11:00am on Saturday & Sunday. The response was that breakfast ended at 10:00am today because of the “Birthday Party”. And the restaurant was closed due to “a regular renting out the restaurant, bar and lobby for a birthday party”. Ok, so we booked this hotel celebrating a Retirement, which by the way, is a huge life event. And we chose this property based on them having a restaurant and bar, in which to celebrate. Neither of which was available to us on Friday or Saturday! I think you should advise your guests if such amenities are not going to be available during their stay. It was very uncomfortable trying to walk into the lobby that was being used for a party. Needless to say, we had to walk elsewhere in 100° heat to other restaurants and to have a drink somewhere else. All of why we picked this property in the 1st place! I worked in a 5* resort in Hershey PA for years. This never would have happened there. We would have informed our guests ahead of time. It was embarrassing that I tried to plan an incredible Retirement weekend for my husband, but nothing seemed to work out. I understand that your regulars are important. But please understand that “our” once in a lifetime event was important to us as well.
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