海格斯飯店(Haigs Hotel)

I arranged an overnight stay for a coach party of 23 French people on our way to Scotland as well as on our way back and everybody was so happy with the rooms and even more with the meals (dinner and breakfast). It was actually our second visit as we had had an overnight in 2010 too and each time we had a very warm welcome. Moreover we can say that the rates are very good value.

We very much enjoyed our stay with you. We booked a superior double and were allocated room 18. A little dated but great to have both a shower and a bath. Nice toiletries also. Bed comfortable but the weather was very hot so did not sleep well. Breakfast was very good also. If we had one complaint it would please put a handrail on the few staits leading to room 18. Very tricky to negotiate them with a new knee earlier this year. All in all would not hesitate to recommend Haigs.

Looking forward to a shower, but no good. Temperature was either scalding or freezing cold. We had a mysterious puddle form around the toilet at night, so we were paddling in this. Bedlinen didn't seem to be that clean. Won't be staying here again

Just returned from a 2 night stay booked through *********** We wanted a hotel as a base whilst visiting the NEC. I would ordinarily book a Premier Inn, but on this occasion decided to try out a privately run hotel. Location is excellent, it's a 10 minute drive to the NEC. The room and bathroom were of a good size. I booked a superior double, which had a sofa, perfect for relaxing after a long day. The room was lovely and warm, with a thermostat to turn the radiator up or down. The decor was dated. It had been generally cleaned but needed more attention to detail (dirty grouting in the shower, dust along the top of the tiles etc) The mattress was very hard, with a dip on one side I don't think it was the best quality. Our biggest complaint however would be the shower. No matter how much we moved the dial or left the water to run, it never reached more than lukewarm!! We travel a lot, and no matter if we stay in a 5 star or 2 star accommodation, our basic expectations are..cleanliness, a comfortable bed and a decent shower. Unfortunately Haigs failed to deliver.

Excellent Sunday Lunch, with very wide choice menu, delicious ingredients, beautifully cooked, presented well and served by very pleasant staff. All the little touches make such a difference. Every table occupied and easy to see regular customers.

This last weekend our families stayed for our Son and his Fiancé wedding, the family and staff at the hotel were so helpful and breakfast was cooked beautifully and hot. So all our needs were met before and after the wedding, was a great base for us all. The rooms were comfortable and lovely and clean. It was so good to accommodate all our family and friends at this hotel, made final preparations for us all so easy.

I cannot believe we have not been to this hotel for food before It was exceptional and could not fault a thing The staff were so helpful and nothing was to much trouble All the details were perfect This hotel deserves to be on top food ratings We will be back as will use as our local food haunt and will bring friends Balsall common is lucky to have this little gem Very good value

Staff were exceptionally kind and helpful with assisting my 80 year old Mum after she had a fall (off-site). Thank you very much to everyone from Haigs for looking after her, we are extremely grateful. Wishing you all a very Merry Christmas.

We stayed in the accessible room apart from one little glip with the tv everything got sorted out The meal we had on the Sat night was gorgeous and then breakfast on the Sun was lovely over all this is a lovely hotel and we would stay here again if we were in the area