峇里島諾富特住宿

Novotel 在非洲也是Novotel!本網酒店的商業風格和舒適,可以在任何國家獲得優質的服務。這家酒店多次停留。價格和質量的無損選擇。到海灘的交通,到巴島收藏也。酒店附近有各種酒吧、咖啡館、迷你三月、洗衣店。酒店的早餐種類非常多,在風景如畫的餐廳舉行。酒店溫泉中心甚至還不錯。工作人員友好,響應良好, 按聲明的要求, 全都放在房間裏.推薦.

服務特別好，要求給的兩個房間相鄰，一個雙床一個大床，也都滿足了需求，兩個房間內部房門可以互通，家庭出遊非常方便。房間寬敞乾淨、隔音非常好，互通的兩個房間也聽不到彼此的聲音。深夜航班凌晨兩點到的（有提前告知酒店），前台員工仍然服務很到位。

One word, horrible! This morning before checking in, I called in the hotel around 9 AM to check whether the room that I booked have bath tub, after confirming the type of room that I booked, unfortunately, it does not hence I told them that I would want to pay for an upgrade but they said they are fully booked. Coming in at 12 PM, the room is not ready, hence we waited for 2 hours as they said the room is being prepared and will be ready at 2 PM. 2 hours later, got the room key and to our surprise, the room is supposed to be vacant, out of order as they are fixing some stuffs in the room. Called the front office and told them about the problem, they admitted that it is their fault and they will try to find the available room. Whilst waiting, we are sitting in front of the room. 50 minutes later, still got no rooms for us. They then decided to fix the room that was initially for us, 3.30 PM we finally got a room. And guess what the compensation is? Lunch without drinks and welcome drinks, and they said this is their highest compensation level. For 5 stars hotel, this surely a very low level compensation. It is purely their fault and they still said that the compensation is enough? Ah forgot to add one thing, I have a baby with me as well, waiting in hot weather for 3 hours and 30 minutes in total is a total disaster. On top of it, I have reconfirmed my booking this morning before checking in, this surely the most memorable and worst experience.