坎古阿斯特拉別墅(Astera Resort Canggu by iNi Vie Hospitality)

I would like to express my gratitude for the exceptional service provided by the hotel reception staff during our stay in Astera Resort Canggu. When we encountered a problem with our room, the staff was quick to assist and went above and beyond to ensure that we had a memorable and comfortable experience. They not only resolved the issue promptly but also upgraded us to a more luxurious room for the remainder of our vacation. We highly recommend this hotel to anyone looking for a memorable and delightful stay in Bali.

Really disappointed with the management of hotel and trip.com.. booked this stay for my wedding anniversary I received the wrong room.. I booked the smart one bedroom villa, however the hotel claims that they received the reservation as one loft bedroom villa..I paid more for the smart one bedroom villa.. they hotel management asked to me to settle this issue with trip.com.. informed trip.com and they told me no error on their end the correct room was reserved..so I went back to the hotel management and they said they have evidence of the room reserved.. All I’m asking for is refund for the price difference, even I never get to stay in the room I booked I’m fine with it.. it’s really frustrating we came to Bali to have relaxing time for our anniversary but ending being super stressed up with this issue.. The room aesthetic wise looks nice however the hygiene was very bad.. the hot tub filled with tiny bugs went we arrived.. the shower rain has water stain all over and the shower knob was so rusty you can’t even turn on the shower.. the management was so bad I requested for a slightly late check out timing 1pm since my flight was in the evening and they refused my request.. which made me to rush my check out for the stay.. if you want complimentary service pls don’t book this hotel cause everything they charge even simple room decoration they overcharge..

Great location and stay. Bed sheets could be cleaner though.

first thing that they haven’t mentioned while booking is they will take 500000 IDR as security money from you and will refund when you checkout so please keep in mind as this charged me a transaction fee from my card. Second the service was not upto the mark like sometime i have to call twice to get my bottle fill with water.

Astera was amazing! The rooms are so luxe; very aesthetic design and super clean with everything you need. The staff are really friendly and accomodating to any needs. I was on crutches due to a foot injury in Australia and they assisted me the whole time and made adjus**ents. Will definitely be back! The villa is a little bit out of time (only 5 minute by car/scooter) but enjoyed having a quieter spot and going in when needed.

Nice hotel, clean, close to the attractions, spacious rooms and good staff. The 2 floors room was really beautiful and fun. Recommend for families and couples.

Worst stay in Canggu, Bali. Won’t ever come back their again. Next to a big road which means really noisy, couldn’t sleep cause of probably not very clean linen. I have stayed in many places during the holidays in Bali but regretted off booking at Astera.

방에서 음악소리가 좋습니다 최신식 시설입니다 다만 조식은 좀별로고 직원들은 친절하지만 유연하지 못합니다....

Nice hotel , the staff there so helpful , good location ., clean , breakfast is good and swimming pool with nice sunset view