住宿方回覆: Dear Guest User,Thank you for taking the time to share your valuable feedback and for choosing InterContinental Bali Sanur Resort as your hotel during your recent Bali vacation. We're delighted to learn that our quality of service and key location did become your travel highlights.Your feedback on the unpleasant odor from our toilet has been shared to the related department in order for us to deliver a great and memorable service for our guests.We look forward in welcoming you back to our resort. Should you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you.Warmest regards,InterContinental Bali Sanur Resort Management Team
住宿方回覆: Dear Irina,Thank you sincerely for taking the time to share your feedback with us.We are truly sorry to hear that your stay didn't meet your expectations. Your comments about the hotel facilities and cleanliness did not meet your expectations in terms of quality are deeply concerning, and we regret any discomfort this caused during your visit.Please rest assured that your feedback has been shared with our management team, and we are committed to making improvements to enhance our stay experience. We fully understand your disappointment and truly regret that we did not deliver the standard you rightfully anticipated.Thank you again for bringing these matters to our attention. We hope we might have the opportunity in the future to welcome you back and offer an improved and more satisfying experience.Warm regards,Management Team InterContinental Bali Sanur Resort
Massive resort, rooms very nice, staff super friendly and helpful and go above and beyond. Location right on the water front and very relaxing and peaceful. No annoying constant street vendors trying to sell you crap etc etc. appeals to the higher and upper end or families and doesn’t have the bogan feel other areas have.
So the negatives would be resort is so large to walk to your room to the beach is quite a trek. The pool is not very well catered for the resort as it’s so big and I would guess has a few thousand guest capacity and yet only 30 seats at pool side - doesn’t make sense. Also there’s no real Swimming area at the beach as it’s full of tied up boats, nice to look at but not really a swimming beach so heavily rely on having a well catered pool area with seating, which were limited.
But overall having stated these 2 negatives I would still highly recommend as it was pleasant place to stay and had a very relaxed vibe.
住宿方回覆: Dear Guest,Thank you for sharing your experience with us. We are deeply sorry to hear about the issues you encountered, from finding a used toothbrush in the bathroom to the impression left by our team’s attitude and the unexpected interaction by the pool. Please know that this does not reflect the standards of hospitality and care we aim to deliver.We also take note of your feedback regarding the view from the room, the age of the facilities, and your observations about the beach. Your comments are invaluable for us, and we will review them closely with our team to improve our service, attention to detail, and overall guest experience.We truly appreciate your honesty in helping us identify areas where we need to do better. We sincerely hope we may have another opportunity to welcome you back in the future and provide a stay that meets your expectations.Warm regards,InterContinental Bali Sanur Resort Management Team
M494345****
園景精緻雙床套房
入住於 2025 年 4 月
好友出遊
12 則評論
10/10
超棒
發布於 2025 年 5 月 5 日
沙灘很棒,酒店的公共活動非常有意思
住宿方回覆: Dear Guest User,Thank you for your wonderful feedback! We’re truly pleased to hear you had a fabulous experience with us. Your kind words mean a lot to our team and serve as great motivation to continue delivering exceptional service.We look forward to welcoming you back for another memorable stay in the future.Warm regards,Management TeamInterContinental Bali Sanur Resort
訪客用戶
園景精緻特大床套房
入住於 2025 年 8 月
商務出差
4 則評論
8.0/10
很好
發布於 2025 年 9 月 29 日
Perfectly located with direct access to the beach and extensive beach walkway. The swimming pool and breakfast are both outstanding. Without forgetting the smile and kindness of the hotel team.
翻譯
住宿方回覆: Dear Guest User,Thank you for taking the time to share your valuable feedback and for choosing InterContinental Bali Sanur Resort as your hotel during your recent Bali vacation.We're delighted to learn that our key location, quality of food and hotel facilities did meet your expectations and become one of your travel highlights.We look forward in welcoming you back to our resort. Should you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you.Warmest regards,InterContinental Bali Sanur Resort Management Team