金巴蘭斯普林希爾皇家鬱金香度假村的評論

住宿方回覆: Dear Travel.fish,Thank you for sharing your experience with us. We truly appreciate your honest feedback, as it helps us continue improving our services.We're glad to hear that you enjoyed the family-friendly activities and facilities we offer, as creating a welcoming space for families is something we take great pride in. However, we regret that some aspects of your stay did not meet your expectations. Your comments regarding room conditions, cleanliness, and humidity have been noted, and we will certainly address them with our team to enhance the overall guest experience.We sincerely hope to have the opportunity to welcome you back in the future, so we can provide you with a more comfortable and memorable stay.Best regards,Royal Tulip Springhill Resort Jimbaran

住宿方回覆: Dear Mr/s. Miseli,Thank you for your feedback regarding your recent stay. We’re glad to hear that you appreciated our service and breakfast variety. However, we sincerely apologize for the issues you encountered with the shower pressure and drainage in the bathroom.Your concerns are important to us, and we will address these matters with our maintenance team to ensure they are resolved promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,Royal Tulip Springhill Resort Jimbaran Bali

住宿方回覆: Dear SZUHAO, Thank you for your kind review! We are delighted to hear that you appreciated the friendly service from our staff and enjoyed the complimentary upgrade to a Family Suite, making your stay more comfortable. It's wonderful that you found the breakfast to be varied and plentiful—your recommendation means a lot to us!We hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,Royal Tulip Springhill Resort Jimbaran

住宿方回覆: Dear Valued Guest,Thank you for your review! We're glad to hear you found our location convenient and that you enjoyed the nearby attractions. Renting a motorcycle is indeed a great way to explore the area! We appreciate your recommendation and hope to welcome you back soon.Best regards,Guest Relations Team

住宿方回覆: Dear Valued Guest, Thank you for your review! We're glad to hear that you enjoyed your stay with us. It’s wonderful to know that you found the rooms comfortable, the environment pleasant, and the service excellent. We appreciate your recommendation and look forward to welcoming you back for another enjoyable experience! Kind regards, Royal Tulip Springhill Resort Jimbaran

住宿方回覆: Dear Kan97,Thank you so much for your kind review! We are thrilled to hear that you had a positive experience with both our service and cleanliness. It's wonderful to know that our team made a lasting impression with their politeness and friendliness. We truly believe that a warm and attentive team is key to making our guests feel at home, and we’re delighted that this was reflected during your stay.Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back to Royal Tulip Springhill Resort Jimbaran in the future.Warm regards,Royal Tulip Springhill Resort Jimbaran

住宿方回覆: 尊敬的客人， 感謝您抽出寶貴時間與我們分享您在金巴蘭斯普林希爾皇家鬱金香度假村的體驗。收到正面的回饋總是令人高興的。 您的意見當然很有價值，我們會充分利用您的意見來改進。 我會將您的意見分享給我的員工，我們將努力提供最好的服務、品質和設施。 如果您同時需要任何其他協助，請隨時告訴我們。我們期待在不久的將來歡迎您回到金巴蘭斯普林希爾皇家鬱金香度假村。 您忠誠的， 史普林希爾皇家鬱金香團隊

住宿方回覆: Dear Valued Guest, Thank you so much for taking the time to share your experience with us. We are delighted that you found our service to be exceptional and enjoyed the delicious food at our hotel. Your kind words mean a lot to us and serve as a great encouragement to our team.We strive to create memorable stays for all our guests, and we are thrilled to hear that you plan to stay with us again in the future. Whether it's our attentive service or our culinary offerings, we are committed to maintaining the highest standards to ensure your next visit is just as enjoyable.Once again, thank you for choosing to stay with us. We can't wait to welcome you back for another wonderful experience.Warm regards,Royal Tulip Springhill Resort Jimbaran

住宿方回覆: Dear Kuaileshenghuo1975, Thank you for your feedback. We're sorry to hear about the issues you experienced during your stay, particularly regarding the room condition and the location. We appreciate your comments, as they help us identify areas for improvement. We hope to provide a more convenient experience for our guests in the future. If you have any further concerns, please feel free to reach out directly. We value your input and hope to have the opportunity to welcome you back.Kind regards, Royal Tulip Springhill Resort Jimbaran

住宿方回覆: 親愛的賓客， 感謝您抽出寶貴時間分享您在金巴蘭斯普林希爾皇家鬱金香度假村的體驗。收到正面的回饋總是令人高興的。您的意見對我們的改進當然很有價值，並且會得到很好的採納。在我們努力提供最好的服務、品質和設施的同時，我會將您的意見分享給我的員工。如果您同時需要任何建議其他協助，請隨時告知我們。我們期待在不久的將來歡迎您回到金巴蘭皇家鬱金香斯普林希爾度假村。此致， 皇家鬱金香斯普林希爾團隊

住宿方回覆: Dear Valued Guest, Thank you for your feedback. We apologize for the inconvenience you experienced with the room key card and for the trouble it caused during your stay. It's great to hear that you enjoyed the hotel environment and breakfast. Your comments are important to us, and we will address the key card issue with our team to ensure it is resolved for future guests. We hope to welcome you back soon for a more enjoyable experience! Kind regards, Royal Tulip Springhill Resort Jimbaran

住宿方回覆: 尊貴的顧客， 我要感謝您分享您的經驗。收到正面的回饋總是令人高興的。 在我們努力不斷改進我們的服務和品質的過程中，我會將您的意見分享給我的員工。 如果您同時需要更多資訊和協助，請隨時告訴我們。 我們期待您再次光臨金巴蘭斯普林希爾皇家鬱金香度假村。 您忠誠的， 史普林希爾皇家鬱金香團隊

住宿方回覆: Dear Guest User,Thank you for your feedback. We apologise for the mistakes made during your check-in process and for the inconvenience caused by the incorrect bed type. We strive to provide professional and attentive service, and we regret that we fell short during your stay.Your comments have been noted, and we are addressing these issues with our team to ensure they are improved.We appreciate your feedback and hope to have the opportunity to make it right on your next visit to Royal Tulip Springhill Resort Jimbaran.Warm regards,Royal Tulip Springhill Resort Jimbaran

住宿方回覆: Dear Guest,Thank you so much for your wonderful review and perfect rating! We're thrilled to hear that you found our resort to be a great choice for family travel and that your children enjoyed feeding the fish in the lobby. Creating joyful and memorable experiences for families is something we strive for, and your kind words reaffirm our efforts.We're also glad you found us to be cost-effective and appreciated the surroundings, amenities, cleanliness, and service. We look forward to welcoming you and your family back for another perfect stay soon!Warm regards,Royal Tulip Springhill Resort Jimbaran