水明漾 AQ-VA 別墅飯店(AQ-VA Hotel & Villas Seminyak)

Would not go back

I checked into the Aq-va Hotel. I was disappointed to find the property is extremely run down and doesn't look like the pictures online. I had stayed here 5 years ago and it was decent then but has falled into disrepair. The main issue I had was the noise. The room I was given is right near the road and hotel entrance. It is so noisy and not pleasant at all with loud traffic noises and beeps at all hours. The room looks run down, The Hotel offered to move me to a room across the hall but that room is extremely smelly and even worse condition than the first one. They offered to spray the room but I'd rather not choke on airfreshener. The internet keeps dropping out every few minutes as the router cable is barely held in the wall socket. I was offered to upgrade to another level but I refuse to pay extra at this property. The pool is dirty and the gym is disgusting!!! Dirty terrible towels that are stained and look disgusting, there were brown stains on the towels and all of them a discoloured off white. On 11/11 I moved to room 300. The toilet didn't flush, the aircon didn't cool, the fan worked but not the cooling. The same sad state of the room and even dirtier towels. I spoke to a manager that wouldn't offer a refund if I checked out early. They still wanted an extra $15per night for an upgrade. I left early as I couldn't stay there.

Excellent location. Disappointed in our experience staying at AQ-VA. We arrived late in the evening following a flight delay, we were put in a room behind the lobby despite paying for a deluxe pool access room. Two staff members told us this was in fact a pool access room despite being no where near the pool. We spent one night in this room, this was very run down and not very clean. The bathroom was filled with ants. Shower had very limited hot water. We were thankfully moved to a new room, which was newly renovated (still not pool access despite booking this). This room was much more fresh and clean and spacious. Again the shower was not very good. Would start off extremely hot (was no cold water) and then would be cold within two minutes so was very hard to have a comfortable shower. We had staff members come twice to look at this, one said nothing was wrong. One was confused and said it had been fixed (was not fixed). Air conditioning stopped working and we had to follow up with staff on two occasions to have this looked at. Was many other little things that made this stay very disappointing. I have been to Bali many times and will not be staying here again

I love staying at aqva hotel &villas It feel like a second home and so comfortable. It’s so quiet and can sleep so well there. Its great location walking distance to everywhere you need to go. Staff are So friendly and always willing to help when you need it . Will definitely be back to stay again and again.

For the first time in Bali this was an awesome place. Touch on the older side but still wonderful. Wifi is really good pool is clean and warm. You can hear town noise outside but units are quiet inside. Staff are super friendly and very accommodating. Close to everything and taxis/gojek past the door very frequently. We will be returning next year.

We stayed at AQ VA from the 28th of September and found the hotel amenities to be excellent for the price The staff are very friendly and helpful with every request The breakfast and food on the menu provides everything you could want Will definitely be back as it is very good value for money

WOW, this is the first time we’ve stayed in a villa, we stayed at Villa Rafael and don’t know that we would go back to hotels ever again. This was a home away from home, comfortable and had everything we needed for our stay, close to everything, food, shopping, massages, etc