達諾亞私人豪華公寓(Danoya Private Luxury Residences)

Stayed 5 days in Danoya was a good experience. Villa with all the facilities and the food was delicious. Villa recommend for families and their customer service is good. Will go stay again for next trip

Stayed for a night at the 1 bedroom villa. Nice quiet villa property actually in Seminyak area, just that it is abit old and some sprucing up, i.e painting and replace some old furnitures especially the kitchen area would do the trick. Breakfast is actually quite hearty.

Mohon diperhatikan fasilitas kamar mandi Shover. Shower cebok

Nice and good location

Good 🙂🙂🙂🙂🙂🙂😉😉😉😉😉

Breakfast: No ala carte option available unlike other hotels where you see a wide spread items on menu. Per head only one plate of predefined items to be selected in advance. While booking, Breakfast was shown complimentary but it was never mentioned that you can order only 1 coffee, if you order coffee one more time - Restaurant staff says it is chargeable. At times staff reacts as if you asked for the most expensive dish for free.

The staff are great but the villa itself is very dated. No renovations been done whatsoever. Looks clean on surface but some of the spots are pretty dirty. The shower cord was torn when we checked in, the Bathroom door was jammed. The ac in one of the rooms wasn’t working 100%, toilet seat was broken, downstairs toilet wasnt flushing properly. Again, staff was great and rectified all issues when addressed. Cannot fault staff. However will not recommend visiting this place until renovations have been done. Im surprised how luxury escape have this villa on their list of recommendations places to stay. Again pretty average.

We booked and paid for a honeymoon package and it’s was poor a few flowers and towels on bed cost us $150 extra ( our next hotel had more and free ) we according to booking package had dinner in Villa with extra flowers candles and decorations after trying to book dinner we were told no it doesn’t happen showed our booking details clearly stating hooneymoon package inclusions mind you we booked in June 4 months ahead Didn’t make us feel special or celebrate very disappointed. My husband had planned it all and was angry and queried and the best they organised was an entree sized meal in the restaurant that we had no choice of , it was handwritten on a piece of paper and was take it or forget it situation not the romantic 3 course experience advertised and photographed on their page and website but if we wanted to upgrade they happy to give us what we already paid for just another 100 aid more not what was written on booking it pictured advertised etc - it was uncomfortable to have to complain we were trying to celebrate and husband gave up in the end - we paid top dollar also at peak time Our room wasn’t cleaned during our stay the bathroom was dirty and yuk -bed hard we hated to complain staff did their best management obviously are the ones making the decisions it was passable great security Bathroom was dirty as windows brown contact covered chipped tiles and bath etc Place needs painting not done for many years Broken kitchen cupboards dusty corners and not new and shiny like pictures but by no means luxury honeymoon experience , staff were friendly and lovely but feel are scared of big boss or management I did like the pool it was private but overpriced we should have gone else where for the price paid what was expected and an actual honeymoon experience Breakfast is organised and shipped in so not hot Delivered to room and Also gaps around doors bugs just fly straight in Bring mosquitoes bug spray Again not luxury passable Our next place we stayed was 1/4 the price a night and 10 times better

Stayed there 2 weeks and had terrible experience. Would never stay again. You actually do not even notice their worn out facilities, rooms and furniture anymore after having to deal with their poor poor customer service. And I do not mean a regular employee, but the management. Much to our disappointment we used their laundry service. Even separated the whites beforehand just in case. It all came back purple anyway. On top of that it now had stains that it never had before! My favorite clothes got irrepably ruined and that already says enough without even mentioning the financial loss. Unfortunately it only got worse after. The supervisor offered a free dinner at their restaurant (which was completely empty every single time we have passed by it in the 2 weeks we stayed there). Not to mention that we wouldn't pay for the disastrous laundry service. We did not want food. I just wanted my clothes back. The store still had it, but they said that they do not have the resources to pay for the damages they made. I could understand even if 2 weeks at Danoya costs 35 million rupiah, which is not cheap. I was told by the supervisor that if he was me he just wouldn't buy clothes for that price. Take it as it's your own fault basically for buying expensive clothes. We refused dinner offer and I repeated a few times that we will not pay for the laundry to which he agreed. He then said they could only offer driver services instead so we sat down and agreed that they will give us a lift to the airport and that they will drive us to see a famous temple up north. I told the supervisor that we are leaving different days and he agreed that they will drive me to the airport first and my two friends the next day. They took us to the temple, drove me to the airport a few days later and I thought we will just leave it at that. But the fun started when my friend called me saying that after I left they gave her the laundry bill and told her they will not drive them to the airport either. So she had to pay for them ruining our clothes!!!! Since I was not there anymore the supervisor proceded to tell her that he never said that the laundry would be free. My friends clothes were ruined too, she just was not as vocal about it as me. Just to put things into perspective the total damages on our end was 3 million rupiah, while a ride to the airport goes for 300 000 over there and a ride with a driver for 6 hours for about 600 000 (checked fact cause we booked that before during our vacation just not with them). Outright liars and scammers. Very very disappointed and would not recommend.