巴釐庫塔瑟雷拉雷拉 卡古姆飯店旗下(Serela Kuta by Kagum Hotels)

Saat menginap disini, kamar kami mati lampu ( hanya kamar kami saja yg mati ). Kira2 jam 4 pagi saya jd terbangun karena ruangan panas sekali. Saya turun ke lobby sendiri dg perasaan yg campur aduk. Mmg sih di kasih kamar yg lain (persis di kamar kami ) tapi aku udh tdk nyaman lg utk kembali tidur. Seumur hidup baru pernah mengalami hal spt ini. Di kota besar lg. Bali gitu loh. Mohon diperhatikan agar hal spt ini tdk dialami oleh tamu yg lain. Paginya dapat BF . Cuma hanya pakai kotak ( katanya sih tamunya tdk terlalu banyak ) makanya oakai kotak. Saya sih tdk masalah mo system Bufet atau kotak. Cuma ya, tolonglah utk rasa diperhatikan. Betul2 tdk enak. Tdk ada rasanya sama sekali.

Breakfast could be better and only reception has internet The Hotel staff is very good and helpful

Bilangnya hotel bintang 3. Bangun tidur badan gatel2 semua, bau kasur dan bantalnya, tidak ada wifi dikamar, tidak ada air panas, toilet kit hanya sabun saja, kotor sekali. Tidak ada telepon untuk konek ke resepsionist, hari pertama breakfastnya dikotak rasanya hambar, hari ke dua masih lumayan menu buffet tapi rasanya sama hambar semua akhirnya beli sarapan di luar 😩. Parah parah parah

Katanya menejemen hotel sdg bermasslah. Imbasnya terhadap fasilitas yg disediakan. Bangunan tdk dipelihara. Kamar bermasalah. Kasihan petugas Front Office jafi bumper menghadapi cslon penghuni..

Hotel room not clean,AC not work, toilet trouble , hot water terrible, towel bed smell, no aminites in bath room, the room smells like **** I thought from toilet bowl. When tell to receptionist they just said ok we will fix and coordinate with housekeeping but no one comes to fix or clean. Finally our guest want to Chek out because no one responded in the hotel staff. And very thankful for trip.com help to refund money.

This hotel is near with Kuta beach, easy to get food, hotel is clean, everything is ok and good. Receptions helpfull.

This is my second stay at this hotel, sadly I still feel the same that this hotel still needs a major improvement

too old and dirty need renovation

Good location,near from beach and mall, all around had restaurant