阿斯頓庫塔飯店及公寓的評論

住宿方回覆: Dear Alifujiang,Thank you for choosing ASTON Kuta Hotel & Residence as your place to stay and for the review you provided. We are delighted to hear that our hotel's location near the airport and the convenient taxi access met your travel needs. We noticed that you gave a fair rating, and we would like to understand more about your experience during your stay. If there is anything you think we could improve, we greatly appreciate your feedback. This will help us enhance our services and comfort for future guests. Once again, thank you for your review. We look forward to welcoming you back on another occasion and providing you with a more memorable experience.

住宿方回覆: 親愛的E0022**** 感謝您的評論並選擇入住我們酒店。我們很高興得知您對我們酒店的環境感到滿意並喜歡我們提供的早餐。關於靠近機場和海灘，我們很高興知道我們的位置非常適合您的需求。靠近機場和海灘確實方便我們的客人探索該地區。我們感謝您在這方面的回饋。如果我們還有什麼可以幫助您的，或者您有任何進一步的意見，請隨時告訴我們。我們期待您再次光臨，並在未來再次享受愉快的住宿體驗。 真摯地，

住宿方回覆: 尊敬的客人， 感謝您花時間留下如此精彩的評論。我們很高興聽到您發現我們的酒店物超所值，並且您在我們這裡過得很愉快。很高興得知您喜歡我們靠近海灘和購物中心的位置，讓您可以輕鬆探索該地區。保持清潔並提供溫馨的氛圍是我們的首要任務，因此我們很高興您發現我們的酒店乾淨且大氣。此外，我們很高興我們的免費停車為您的住宿增添了便利。我們非常感謝您的客氣話和建議。很高興您成為我們的客人，我們希望將來再次歡迎您再次入住，享受愉快的住宿體驗。

住宿方回覆: Dear Ojiu0,Thank you for sharing your feedback with us. We’re truly sorry to hear about your discomfort due to mosquitoes during your stay. Your experience is important to us, and we deeply regret that this impacted your visit. Please rest assured that our hotel takes pest control very seriously. We work with a professional pest control vendor to conduct regular maintenance, including thorough spraying in every checked-out room and weekly cold fogging across the property. Despite these measures, we understand that certain environmental factors can occasionally lead to challenges, and we apologize for any inconvenience caused. We value your input and are always looking for ways to improve. Your feedback will help us refine our processes to ensure a more comfortable experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with a seamless and enjoyable stay.

住宿方回覆: 尊敬的先生/女士，感謝您抽出寶貴時間與我們分享您的回饋。很高興得知您在入住期間與前台團隊有良好的體驗並享用了早餐。我們致力於為所有客人提供卓越的服務和美味的餐飲選擇。關於評分，我們了解每個人的期望和體驗都可能有所不同。如果您認為有任何具體可以改進的地方，我們將非常感謝您提供的任何其他見解。非常感謝您，我們希望有另一個機會歡迎您回到阿斯頓庫塔並超越您的期望。

住宿方回覆: 親愛的梁一，感謝您留下回饋。我們很高興得知您對我們的服務感到滿意。關於熱水問題，造成您的不便，我們深表歉意。我們立即做出反應，對熱泵進行結垢維護，現在熱水溫度已恢復正常。再次感謝您花時間與我們分享您的回饋，我們認真對待所有評論，並將其用於我們的持續改進工作。熱烈的問候，Dewi Andriani，CHIA 總經理