培卡圖瑞士貝爾度假村的評論

住宿方回覆: Dear Anonymous Guest,Thank you for sharing your feedback with us! We are delighted to hear that you found the overall value of your stay at our hotel to be high and that our staff provided you with good service. We're also pleased that our breakfast met your expectations.We sincerely apologize for the Wi-Fi issue you experienced in your room. We’re happy to know that our team was able to assist and resolve the situation promptly. We continuously strive to provide the best service possible, and your input helps us improve.We look forward to welcoming you back on your next visit to our hotel, and we hope to provide you with an even better experience. Should you have any further suggestions or questions, please feel free to reach out to us directly.Best regards,Cut Rossi Director of Sales & Marketing

住宿方回覆: Dear Qiyi,Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience during your stay with us in October 2024.It’s great to know that you appreciated the amenities, cleanliness, and our service. We're especially pleased that you enjoyed the burger and had the chance to relax with our spa services after your late flight—it’s always our goal to offer guests a comfortable and memorable experience.Your feedback means a lot to us, and we hope to welcome you back soon for another wonderful stay!Best regards,Cut Rossi Director of Sales & Marketing

住宿方回覆: Dear Guest User,Thank you for taking the time to share your experience with us.We are truly sorry to hear that your stay did not meet your expectations, this is certainly not the standard we aim to uphold, and we regret that we did not address your concerns effectively during your stay.We have shared your feedback with our housekeeping and maintenance teams to ensure that these issues are promptly resolved.We understand the importance of a clean and quiet environment for a comfortable stay, and we are committed to improving our services based on your feedback.Thank you again for bringing these matters to our attention. We hope to have the opportunity to provide you with a more positive experience in the future.Best regards,Cut RossiDirector of Sales and Marketing Swiss-Belresort Pecatu Bali

住宿方回覆: Dear Beesiu,Thank you for your fantastic feedback! We’re delighted to hear that you enjoyed our spacious hotel, beautiful swimming pool, and convenient location. It’s great to know that you found our breakfast delicious and appreciated the value we offer.We’re thrilled that you liked the hotel so much that you’re considering staying with us again. Your satisfaction is our top priority, and we look forward to welcoming you back for another excellent stay.Thank you once again for your kind words. We hope to see you soon!Best regards,Cut Rossi Director of Sales of Marketing Swiss-Belresort Pecatu Bali

住宿方回覆: Dear Guxiaobai2024,Thank you for sharing your feedback regarding your recent stay with us. We’re delighted to hear that you found our front desk service to be very good.Your comments about the cleanliness of our facilities are invaluable, and we will continue to strive for excellence in maintaining a hygienic environment for all our guests.If you have any further suggestions or comments, please feel free to reach out. We look forward to welcoming you back soon!Best regards,Cut RossiDirector of Sales & Marketing

住宿方回覆: 尊敬的客人， 來自峇裡島培卡圖瑞士貝爾度假酒店最誠摯的問候！ 非常感謝您入住我們酒店並抽出寶貴的時間來分享您的美好體驗。 看到我們的客人離開我們酒店時對他們的住宿感到非常滿意，這總是令人欣慰的！我們很高興得知您在入住期間非常喜歡飯店的位置、設施、良好的景觀、乾淨、舒適和熱情的服務。 您的意見肯定會分享給相關部門，以便我們可以改善我們的服務。 很高興您來到這裡，我們希望不久之後我們就有機會在巴厘島培卡圖瑞士貝爾度假酒店再次歡迎您。 此致， 列·尤連蒂尼 總經理

住宿方回覆: Dear Guest,I hope this message finds you well.Thank you for sharing your detailed feedback about your recent stay. We appreciate your observations and are sorry to hear that certain aspects of your experience did not meet your expectations.Regarding the Pecatu area, we are aware that it is currently undergoing development, and we hope this progress will enhance access to nearby cultural sites, beaches, restaurants, beach clubs, and wedding venues. We understand that the location may feel somewhat remote, and we recognize the challenges with transportation in Bali. For your convenience, we provide motorcycle, car, and bicycle rentals.We regret that the bedding and breakfast did not meet your standards. Your comments are invaluable, and we will address them with our team to make the necessary improvements. We are pleased to hear that you enjoyed the swimming pool, which we strive to maintain as a highlight of our facilities.Your feedback is important to us as we work to enhance our guests' experiences. If you have any additional suggestions or if there’s anything specific we can do to better accommodate you in the future, please let us know.Thank you once again for your input.Best regards,Cut RossiDirector of Sales and Marketing

住宿方回覆: Dear Guest,Thank you for sharing your feedback about your stay at our hotel. We're glad to hear that our service met your expectations, especially the helpfulness of our hotel managers. We strive to provide personalized service and accommodate our guests' needs, so it's great to know that we were able to do so for you.We also appreciate your feedback about our food, and we will take it into consideration for future improvements. We understand that different cultures have different tastes, and we will work on offering a more diverse range of options.Thank you again for your review. We're glad you enjoyed your stay and hope to welcome you back to our hotel in the future.Best regards,Cut Rossi Director of Sales & Marketing

住宿方回覆: Dear Guest User,Thank you for your feedback. We're glad to hear you had a cool experience with us!If you have any other comments or suggestions, feel free to share. We look forward to welcoming you back.Best regards,Management of Swiss-Belresort Pecatu Bali

住宿方回覆: 親愛的客人， 來自巴厘島培卡圖瑞士貝爾度假村的最誠摯問候！非常感謝您入住我們酒店並抽出寶貴的時間來分享您的美好體驗。看到我們的客人離開我們酒店時對他們的住宿感到非常滿意，這總是令人欣慰的！我們很高興得知您在入住期間非常喜歡飯店的位置、設施、良好的景觀、乾淨、舒適和熱情的服務。 您對食物不好吃的評論肯定會分享給相關部門，以便我們可以改進我們的服務。 很高興您來到這裡，我們希望不久之後我們就有機會在巴厘島培卡圖瑞士貝爾度假酒店再次歡迎您。謹致問候， Lie Yuliantini 總經理

住宿方回覆: Dear Zzz777,Thank you for sharing your thoughts on your recent stay. We’re pleased to hear that you enjoyed the hotel environment, the convenient location near Uluwatu, and found the swimming pool relaxing and ideal for sunbathing.We appreciate your comments about the rooms and will review them to ensure we maintain and enhance their condition. We’re also glad you enjoyed the breakfast.Thank you again for your feedback. We look forward to welcoming you back for an even better experience.Best regards,Cut Rossi Director of Sales & Marketing

住宿方回覆: 親愛的賓客， 來自巴厘島培卡圖瑞士貝爾度假酒店的最誠摯的問候！非常感謝您入住我們酒店並抽出寶貴的時間來分享您的美好體驗。看到我們的客人在離開我們酒店時對他們的住宿感到非常滿意，我們感到非常高興！我們很高興得知您在入住期間非常喜歡飯店的位置、設施、良好的景觀、乾淨、舒適和熱情的服務。很高興您來到這裡，我們希望不久之後我們就有機會在巴厘島培卡圖瑞士貝爾度假村再次歡迎您。謹致問候， Lie Yuliantini 總經理

住宿方回覆: 尊敬的客人， 來自峇裡島培卡圖瑞士貝爾度假酒店最誠摯的問候！ 非常感謝您入住我們酒店並抽出寶貴的時間來分享您的美好體驗。 看到我們的客人離開我們酒店時對他們的住宿感到非常滿意，這總是令人欣慰的！我們很高興得知您在入住期間非常喜歡飯店的位置、設施、良好的景觀、乾淨、舒適和熱情的服務。 很高興您來到這裡，我們希望不久之後我們就有機會在巴厘島培卡圖瑞士貝爾度假村再次歡迎您。 此致， 列·尤連蒂尼 總經理

住宿方回覆: Dear Xijietongmei,Thank you for your feedback! We're glad to hear that you had a positive experience and appreciate the recommendation.If you have any more comments or suggestions, please feel free to share. We look forward to welcoming you back in the future!Warm regards,CutRossi