阿比揚旅館(Abyan Guest House)

Good quiet place. 10 min by walk to the beach, many restaurants, shops, 24-hours supermarkets around. Breakfast is only rice or noodles with coffee…

Staff ramah dan sangat membantulokasi masuk gang, bersih dan nyaman,hanya saja harga minuman (aqua 500ml) untuk tamu lokal seharga IDR 17K lumayan mahal.

Worst hotel owner I’ve encountered with. I suppose to stay for 2 nights, booked through Ag*da and paid. Upon check in, at the front desk which located outside, I can hear a loud banging construction workers behind the property . Turns out my room is right behind it upstairs . I chose a balcony room. I ask if I can move to room downstair, across the building to avoid noise. I stay there cause I wanna spend weekend in sanur and also work from hotel. We ask the desk guy to call the owner again because they want to charge us another 100k. Greedy. I told her, i move to avoid the noise, the room is the same, its not upgrade nor have private pool or private kitchen or whatever, its a similar type. Even at Ag*da , the rate for balcony or not is same. She got really rude and as a hotel owner her behaviour is amazing. She did offer us another room for free but that room located right underneath my original balcony room which wont help. At the end she eventually say “you know what?! call Ag*da and ask for a refund .” And then hang up on me. I request refund process and then get denied by her. Ag*da doesnt help as well and side with this place. As their customer as wel, i feel theres no guarantee for us if this happens. No win win or partially refund as this isnt our problem. I even request a non smoking,large bed, quite room. She replied but dont bother to respond in regards to quiet room cause she knows its not quiet. I hope you get your own karma by taking money that doesnt belong to you. I dont get what I deserve, I dont stay, and I still get charged for something that is affecting your property. Yes you can say it might not be your problem for the construction but that means you dont care of your guest needs. You just want the money.

Looking for peaceful place to stay in Sanur? You came to the wrong place. Upon arriving we immediately heard drilling and pounding. Not what you want to hear when you are checking in. The next door building was demolished and the boy in the office said the construction goes on till 5pm . While of course its not the hotels fault we asked to stay in another room away from that side of the construction which we were told was available. Then the staff member told us we can move if we pay an extra 100k because the other room was garden view which in reality was just another average room . Even though on agoda they are the same price. Then we get on the phone with the owner and Ive never dealt with such an arrogant disrespectful hotel owner in all of Bali. She could care less and suggest moving us to a room below our original room even closer to the noise. She wouldn't budge on the 100k, which at that point its not about the money its the fact you are in hospitality business and treating your customer terribly. Then she says "If you want a refund contact Agoda and hung up". We did and they said she wouldn't refund. Then to top it off as we were leaving I was having a look at a plastic sign leaning against the wall in parking, one of the congratulatory signs business have when opening. Just to see if the shameful owners name was on it when the little boy in the office comes out aggressive and cursing as If I am trying to steal a 1x2 meter flimsy sign lol. So if you are looking for the typical Balinese hospitality you wont find it here, only the usual Balinese incompetence and greed. Dont stay here.

Better stay away from this place if you dont want to experience the worst service in your life. Attitude is number one which they simply dont have and lack of knowledge how to handle customer needs. My biggest regret ever especially booking this place via That A website

Have been to Bali several times and the Guest house is fantastic. Sri & Paul were really efficient communicating with us before our arrival. Pick up from the airport was smooth and efficient as we arrived late at night. Greeting on arrival fantastic from Paul and the guest house and room are spotless. You could pay a lot more and would not receive the same level of service. Very well located for the main road with all the restaurants and a short walk also to the beach. A great find which we will use often in the future.

A great value for money guest house / hotel. It is located a short walk from Sanur beach in a calmly area. The room has all you expect, fine area with pool, fine breakfast, nice owner and nice price..

I do not recommend, it is very cramped for 12 rooms (24 guests). A view directly onto the wall from several rooms. Low quality services. It is true that the price is also low. There is no place to dry swimwear and towels. Dryers are missing. The room was not cleaned even once in 6 days. Noisy air conditioning is disturbing at night. We should have read the google reviews earlier.