皇家普納瑪飯店-限成人的評論

住宿方回覆: Dear Value guest, Thank you for your detailed feedback about our hotel. We appreciate you taking the time to share your experience.We are pleased to hear that our staff's friendliness and service quality met your expectations. Our team works hard to create a welcoming environment, and we're glad this came through during your stay.Regarding your concerns, we acknowledge the transportation challenges and remote location. Unfortunately, what you describe is quite common and happening in many places in Bali. All over Bali, hotels and restaurants are asked to support the local community and one way of doing this is by using services of local community drivers. We are currently exploring options to improve guest mobility, including discussions with local transportation providers to enhance access.Our culinary team is reviewing the feedback on food quality, taste, and selection. We are committed to elevating our dining experience and will work on reducing salt content and expanding menu variety.While we're proud of our spa facilities, we hear your feedback about pricing. Your constructive feedback is invaluable in helping us improve.We hope to welcome you back and demonstrate the enhancements we're implementing.With our warmest regards The Royal Purnama Family

住宿方回覆: Dear Mr./Ms. Zhang（xinyan),Thank you so much for your wonderful review along with nice picture! We're thrilled to hear that you had such a memorable and relaxing stay with us. It’s great to know that the location suited your plans for a peaceful getaway and that you enjoyed the privacy of your villa with the swimming pool.We’re delighted that our Western breakfast options were to your taste, and it’s fantastic to hear that both your in-room dinner and seafood set meal at the restaurant were a hit! Our chef takes great pride in ensuring every dish is crafted with care, and we’re glad you appreciated his personal touch. It sounds like the combination of delicious food, live music, and the sea breeze made for a truly romantic experience!We look forward to welcoming you back to The Royal Purnama for future stays!With our warmest regards, The Royal Purnama Family

住宿方回覆: Dear Mr/Ms. TerrenceL, Thank you so much for your kind review! We're delighted to hear that you enjoyed your stay and found our staff to be friendly and the living environment excellent. It's great to know that our efforts to maintain a mosquito-free environment made your experience more comfortable, and that you enjoyed the jacuzzi. We’re thrilled to be your favorite hotel in Bali!We understand that our location may require a bit of travel for shopping or dining in Ubud, and we appreciate your feedback. We hope that the tranquility and unique atmosphere of our property made up for the distance.We look forward to welcoming you back on your next visit to Bali!With our warmest regardsThe Royal Purnama Family

住宿方回覆: Dear Mr/Ms. Moxijs,Thank you for sharing your feedback! We’re thrilled to hear that you enjoyed the beautiful views and had a pleasant experience during your stay. It’s wonderful that you were able to participate in a yoga class by the sea and appreciate the soothing sound of the waves.We also appreciate your comments regarding the dinner portions and pricing. We strive to offer quality dining options and will take your feedback into consideration as we continuously work to improve our services. It’s great to know you enjoyed our breakfast offerings, and we look forward to welcoming you back for another stay.Thank you once again for your review!With our warmest regardsThe Royal Purnama Family

住宿方回覆: Dear Mr/Ms. Prayerelaine,Thank you for sharing your delightful experience at our hotel! We're thrilled that you enjoyed so many unique aspects of your stay - from the architectural design to the thoughtful room amenities. Your description of watching the ceiling fan and enjoying music through the bedside Bluetooth speakers perfectly captures the relaxing atmosphere we aim to create.We had to smile at your humorous take on our naturally-lit bathroom experience! While the design offers a unique connection to nature, we appreciate your creative solution with sun protection wear. It's feedback like this that helps us consider all aspects of our guests' comfort.It's wonderful to hear that you enjoyed our culinary offerings, especially the breakfast with ocean views. We're also glad you took advantage of our yoga classes and found our service to meet your expectations.Your detailed observations about both the property's highlights and its location will be very helpful for future guests. We strive to create a perfect balance of relaxation and activities, so it's rewarding to hear that you found exactly what you were looking for in your stay.Thank you again for choosing our hotel. We hope to welcome you back for another peaceful getaway soon!With our warmest regardsThe Royal Purnama Family

住宿方回覆: Dear Mr/Ms. Yuzhouxinzaizai,Thank you for your wonderful review! We’re delighted to hear that you enjoyed your stay with us. It’s great to know that you appreciated the proximity to the seaside, our special car service, and the dining experience. We’re especially happy that you enjoyed both the à la carte breakfast and dinner at our restaurant. Your kind words mean a lot to us, and we look forward to welcoming you back for another memorable stay!With our warmest regards The Royal Purnama Family

住宿方回覆: Dear Mr/Ms. Kristina_87,Thank you so much for your wonderful review and the lovely picture! We're thrilled to hear that you enjoyed the spacious room, private pool, and beautiful surroundings. It's great to know that our service and food exceeded your expectations. We truly appreciate your kind words and look forward to welcoming you back for another perfect stay soon!With our warmest regards The Royal Purnama Family

住宿方回覆: Dear Mr./Ms. AALEX2001Thank you so much for your wonderful review with nice picture! We’re delighted to hear that you enjoyed the spacious room and bathroom, as well as the fun of having your own jacuzzi. It’s also fantastic to know that you loved our à la carte breakfast and its presentation – we take pride in making every dish both delicious and visually appealing.We're especially glad you enjoyed the banana juice; it's one of our favorites too! We hope to welcome you back soon for another memorable stay.With our warmest regards, The Royal Purnama Family

住宿方回覆: Dear Value Guest,Thank you for taking the time to share your experience with us. We're delighted to welcome you back and are thrilled to hear that you enjoyed your stay once again. It's wonderful that you chose our hotel to celebrate your anniversary, and we're pleased that the private movie under the stars added to your special occasion. Your continued trust in us is truly appreciated, and we look forward to creating more memorable moments for you in the future.With our warmest regards, The Royal Purnama Family

住宿方回覆: Dear Value Guest,We’re delighted to hear that you found our facilities to be complete and enjoyed the unique setup of having two baths in your room. Our team aims to offer a personalized dining experience with our breakfast service and we appreciate your feedback regarding this.It's wonderful that you appreciated the cleanliness of the room and the little touches like nightly shade service. Our housekeeping team takes great pride in maintaining the highest standards, and they will be thrilled to hear your kind words.Your compliments about our service, especially the friendliness of the staff, truly warm our hearts. We’re so pleased you had a comfortable and enjoyable stay with us.Thank you again, and we hope to welcome you back for another relaxing escape in the future!With our warmest regards, The Royal Purnama Family

住宿方回覆: Dear Value GuestThank you so much for your kind words, positive review and nice picture! We're thrilled to hear that you enjoyed your stay with us and found our team welcoming. Your recommendation means a lot to us.We look forward to welcoming you back for another pleasant stay in the future! With our warmest regards, The Royal Purnama Family

住宿方回覆: Dear Mr/Ms. yaolaoye,Thank you so much for your kind feedback! We're thrilled to hear you found the room comfortable and enjoyed the spacious bathroom. We appreciate your tips on reserving a seat at the restaurant in the evening—it does help to ensure a great experience. It’s wonderful to know that breakfast was your favorite part of the stay, and we're glad you had the opportunity to enjoy early morning yoga. We truly appreciate your comments and look forward to welcoming you back soon!With our warmest regards The Royal Purnama Family

住宿方回覆: Dear Value Guest,Thank you for taking the time to share your detailed feedback about your stay with us. We're pleased to hear that you found value in your experience and enjoyed many aspects of our facilities.We're glad you appreciated our swimming pools, particularly the one by the sea, and that you enjoyed the performances at our restaurant. It's wonderful to know these features contributed to a great experience for you.We sincerely apologize for the inconvenience you faced with the speakerphone in your room. We understand how frustrating this must have been, especially having to walk to the front desk to communicate. Please be assured that we will look into this issue to prevent similar occurrences in the future.We truly value your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back and provide an even better experience in the future.With our warmest regards, The Royal Purnama Family

住宿方回覆: Dear Value Guest,Thank you very much for your gracious review. We are delighted to hear that you found our environment beautiful and unparalleled and that you appreciated the privacy we offer. It warms our hearts to know that our team’s warm and thoughtful service made a lasting impression, especially the little touches like removing shoes before entering your room.We are also pleased that you enjoyed the convenience of in-room dining for both breakfast and dinner. Your kind words motivate us to continue providing exceptional experiences for our guests. We look forward to the pleasure of welcoming you back in the near future.With our warmest regards, The Royal Purnama Family