維爾丹特峇里島塞卡爾薩里的評論

住宿方回覆: Thank you for sharing your feedback. We’d like to address your concerns:Many of our guests appreciate the location precisely because it is private and away from street noise, offering a peaceful retreat. While we do not have an in-house restaurant, we provide a list of recommended nearby restaurants for our guests to enjoy. We understand that the narrow alley and the lobby layout may not have been ideal for you. We strive to maintain a quiet and intimate atmosphere, but we will review how we can improve the space and ease of access.We appreciate your feedback and hope to improve for your future visits.感谢您分享您的反馈意见。我们想回应您的关切：我们的许多客人正因为酒店的位置私密、远离街道噪音，而非常喜欢这里，提供了一个宁静的度假环境。虽然我们没有内部餐厅，但我们会提供附近推荐餐厅的清单，供客人参考和享用。我们理解您可能觉得狭窄的巷道和大堂布局不太理想。我们努力保持一个安静和温馨的氛围，但我们会考虑如何改善空间和提高通行便利性。感谢您的反馈，我们希望能为您未来的入住提供更好的体验。

住宿方回覆: We sincerely apologize if our services did not meet your expectations. We’d like to clarify that we do provide essential items such as a hairdryer, water, and toothbrushes upon request. It seems there may have been some miscommunication, as we did not receive any request from you for these items during your stay. We always strive to ensure our guests have everything they need for a comfortable experience, and we encourage reaching out to our staff anytime for assistance. Thank you for your understanding.我们诚恳地为我们的服务未能达到您的期望表示歉意。我们想澄清的是，我们确实提供包括吹风机、水和牙刷在内的基本用品，且这些物品可以根据需求提供。似乎存在一些沟通误解，因为在您入住期间我们并未收到您对这些物品的任何需求。我们始终致力于确保为客人提供一切所需，以确保舒适的入住体验，并鼓励客人在任何时候向我们的工作人员寻求帮助。感谢您的理解。

住宿方回覆: Thank you so much, Mr. Dorjsuren, for the 5-star review!We are thrilled to hear that you had a wonderful experience with our friendly and helpful staff, as well as enjoyed the cleaning service and breakfast at Verdant Bali Sekar Sari 🌿. It’s always our pleasure to provide extra comfort, like sharing our kitchen, to ensure our guests feel at home.If in the future you wish to return to our accommodation, please don’t hesitate to reach out to us directly—there are special rates and additional benefits for our valued guests like you 😊We look forward to welcoming you again. Wishing you continued health and happiness!

住宿方回覆: Thank you so much! We're glad you loved the location. It was a pleasure having you, and we hope to see you again soon!

住宿方回覆: Thank you for your feedback. We’d like to address a few points:We do provide car parking, which is located separately but not far from the building.While we asked about your arrival time to better prepare, we did not confirm an early check-in at 11 AM. Instead, we mentioned that you were welcome to leave your luggage with us upon arrival.It seems the disappointment stemmed from not being able to check in early, and we sincerely apologize if this caused any inconvenience. However, our standard check-in time is 2 PM to ensure all rooms are properly prepared for our guests.We appreciate your understanding and hope to provide a better experience should you choose to stay with us again.Спасибо за ваш отзыв. Мы хотели бы уточнить несколько моментов:Мы предоставляем парковку, которая находится в отдельном месте, но недалеко от здания. Хотя мы уточняли время вашего прибытия, чтобы лучше подготовиться, мы не подтверждали ранний заезд в 11 утра. Вместо этого мы сообщили, что вы можете оставить свой багаж у нас по прибытии. Похоже, разочарование возникло из-за невозможности заезда раньше, и мы искренне извиняемся, если это вызвало неудобства. Однако наше стандартное время заезда — 14:00, чтобы убедиться, что все номера подготовлены для наших гостей. Мы ценим ваше понимание и надеемся предоставить лучший опыт, если вы решите остановиться у нас снова.

住宿方回覆: 非常感謝您的善意言辭！我們很高興聽到您喜歡這裡的服務並且認為這裡的員工樂於助人、通情達理。我們很高興得知您喜歡我們房間的整潔以及沙努爾安靜的地理位置。我們非常感謝您對短期和長期住宿的推薦。我們希望很快再次歡迎您！