烏魯班巴有陽台的飯店

Doesn’t meet Belmond expectations. 1. Food is average, the same we had in a small village, change a chef, not tasty at all. 2. On a breakfast waiters ALWAYS bring fruits and after 5 min asking if I need them. Why on earth I should eat fruits in 5 min? And why do you need it? Quality and variety of breakfast is not nice — all days we had not fresh blueberries. In my home country I have blueberries from Peru and it’s fresher. How it is possible? 3. Welcome is not in Belmond style: no champagne or good chocolate. 4. One day we asked to clean the room before 12, they did, we came and I was sure we are alone in the room. When I was naked I saw a gardener in our private terrace. He also saw me. How it’s possible he entered our terrace when I was in the room????? With no bell and knocking???? 5. Alpacas feeding is also trash: all people from hotel come, you will never get nice pictures like on instagram. Why you don’t make it by appointment? We had a lot of experiences with animals in different countries , this one is the worst. 6. Stuff is not well trained, communication is super artificial. Place is beautiful, but that’s it. Worst Belmond we have been to. Ask Monasterio Belmond about good experience and top notch service.

我們在蘇馬克馬丘比丘酒店的住宿非常棒。酒店是新的,維護得很好,是訪問馬丘比丘之前享受舒適休息的理想場所。 從我們到達的那一刻起,服務熱情周到。一名工作人員在火車站等我們,並在出發時協助我們把行李送到酒店和返回車站。我們的房間很舒適,牀提供了急需的晚安。 酒店也很方便,距離馬丘比丘的巴士出發點步行不遠。入住期間一切都解釋清楚,退房過程同樣順利,組織良好。 總體而言,蘇馬克馬丘比丘酒店提供優質的服務,舒適的住宿和便利的位置。我們強烈推薦給任何尋求放鬆住宿的人,然後訪問馬丘比丘。

Besides the location (5mins walk from train and restaurant’s) and quality of the rooms, the reason this is getting a 5 star review from me and my mates was the customer service. The people working at the hotel - in particular Nathale and William - were absolutely wonderful. Probably the best customer service I’ve ever received (I mean this literally). They went above and beyond to answer all our questions and helped us navigate train suspensions and protests (even offered us showers and a place to rest after climbing Machu Picchu, post check out). They didn’t just respond to needs, they assessed and identified what would make us more comfortable and they delivered it proactively.

服務人員非常好和親切，廿四小時櫃檯都有職員幫忙解決問題，地點非常好一下火車就到酒店，我想火車經過只有少許震動沒有什麼聲音

Pros -beautiful garden -many bugs outside but not inside Cons -poor breakfast -cannot communicate in English on front desk -no complimentary water -no body soap

感恩自己如此會選擇酒店。這家酒店一定會讓你驚喜的！位置絕佳，離火車站大巴站三五分鐘步行。周圍全是餐館、小賣部，一進酒店房間一股溫馨的香味撲鼻，很衛生很方便，很舒適。服務超級棒。秘魯人很善良純樸，樂於助人。那些給如此差評的，我覺得很好奇。其實出門在外自己也要注意和善豁達的對人，自己平和了，遇誰都順心。絕對推薦這家酒店！

老實說,這樣的兩難選擇!它靠近火車到馬丘,所以太棒了!他們還幫助我們打包了超級不錯的早餐,水,我們非常感謝!然而,房間充滿了昆蟲,我的生活震驚了!!像很多飛蟲,我們無能爲力。人也不錯,價格如此合理!所以審查真的是兩難選擇!

Centrally located in Aguas Calientes town, a few minutes walking from Peru Rail station. With dinner included in the room rate, the hotel offers good price value ratio. Overall the room is clean and comfortable.

Great location next to the main square with easy access to the train station. Rooms are big sized and the beds are very comfortable

在馬丘比丘這個地方，能有乾淨的，早餐熱乎的已經不容易了，不然住隔壁歌瑪或者貝爾蒙德吧，根本住不上。這個還是性價比高了