發布於 2024 年 11 月 26 日
Tangtang
房間非常美,酒店內有停車場,開車到佛羅倫薩很方便,推薦自駕去佛羅倫薩住這裏
顯示更多
每晚起價:PHP4,756
發布於 2025 年 9 月 16 日
訪客用戶
標題:令人失望的體驗,沒有匹配照片
我特別預訂了高級房,因爲房源照片顯示藍天景色和金色的圓頂。然而,抵達後,我被分配到一樓的房間,面對黑暗的破舊小巷 - 沒有什麼比圖像。浴室也與照片不符:它小得多,幾乎沒有櫃檯空間。
當我向酒店提出這個問題時,我被告知我沒有預訂“景觀高級房”。在預訂時,我唯一的選擇是:便宜的“豪華房”,更昂貴的“高級房”,以及“套房”。“作爲客人,我依靠的是高級類別顯示的照片,所有這些都有一個視圖。不匹配感覺誤導。
我問了換房的事,但被告知酒店已經訂滿了,他們已經給了我一個20平方米的“大”房間。高級房的指定尺寸範圍爲18–23平方米,所以這並沒有解決核心問題照片中顯示的視圖缺乏。經過持續的請求,我得到了另一棟樓的二樓房間,沒有電梯。那個房間有一個更大的浴室,但一個較小的臥室,窗戶直接打開排氣口。這不是一個可行的選擇。
總的來說,對於五星級酒店來說,這是一次令人失望的經歷。雖然工作人員彬彬有禮,但房間分配和照片差異令人感到誤導,儘管酒店意識到這個問題,但沒有提供實際的解決方案。爲了增加沮喪,我後來注意到我的行李已經被壓扁了。
綜上所述:我收到的高級房與廣告圖片不符特別是景觀和浴室以及缺乏清晰的標籤(例如“有視圖”與“無視圖”),導致未達到預期。我希望酒店更新其列表以準確。反映房型和景觀,以便未來客人可以放心預訂。
顯示更多
每晚起價:PHP21,156
發布於 2025 年 1 月 8 日|經典房
匿名用戶
優點:我們入住時,有人幫我們搬行李到房間,第一晚還免費送了一瓶酒和兩小瓶水。
位置靠近 S.M. Novella 車站和公車站非常完美。
早餐是四星級標準,而且我在 3 家不同的酒店吃過的食物味道都差不多,所以沒什麼好抱怨的。
缺點:淋浴水壓真的很小,房間裡的加熱器不工作,第一晚的體驗結束後,第二天早上我們問前台是否可以幫我們檢查一下,但結果發現淋浴水壓真的很小,如果測量值從最低 1 到最高 5,那麼水壓肯定是 1。所以我們不確定他們是否派人來檢查,但有一點可以肯定,在那之後他們再也沒有更新過,加熱器開關仍然和我投訴之前一樣。真的很冷。
有一天晚上大約 7 點到 8 點,因為酒店實際上位於一條小巷裡,而且有點暗,所以有一個人可疑地跟著我們,我們幾乎是跑回酒店,當我們跑的時候,他也加快了速度,所以最好不要獨自走回酒店,這真的很可怕。
總體而言,位置和早餐都很好。我認為服務有待改進。
顯示更多
每晚起價:PHP5,645
發布於 2023 年 12 月 3 日|雙人房(1 張雙人床) (Palazzo D'Anghiari)
訪客用戶
地理位置優越。工作人員細心且非常友好。經過翻新的結構將過去與現代融為一體,營造出迷人的住宿體驗。房間很大,注重細節,有非常舒適的床墊和禮帽。
早餐很棒。如果水療中心再增加幾張休閒床和土耳其浴室,那就太棒了。我們一定會回來的。
顯示更多
每晚起價:PHP6,753
發布於 2025 年 1 月 13 日
Marcos 305
Villa Tortorelli is a charming mix between a bed-and-breakfast and a hotel. My experience here was mostly positive, and while there were a few minor issues, I could tell that the staff genuinely does their best to run the villa as smoothly as possible.
Check-in & First Impressions
The first thing to note is that the villa is designed to work with automated check-in processes, which is great for most travelers. However, it could be better explained to future guests to avoid any confusion. Not everyone will have a working phone or data plan when they arrive in Italy, and it’s important for the villa to have a backup plan in case guests are unable to connect.
One simple suggestion would be to provide Wi-Fi access at the entrance of the villa and share the network name and password with guests before their arrival. This would make it easier for everyone to access the automated system without any issues.
Room & Comfort
I stayed in the Deluxe Suite, located on the first floor of a three-story villa, right next to the breakfast room. At first, I was concerned about noise, but the thick, heavy door completely blocked any sounds from the breakfast area. I never heard a thing in the morning.
The room has blackout curtains that provide great privacy and darkness, which I really appreciated. The bathroom was newly renovated with luxury finishes, including stone walls that give it a high-end feel. The room was clean, and the daily housekeeping service kept everything spotless, with fresh towels replaced daily.
One of the standout features of Villa Tortorelli is Karen, the person in charge of breakfast service and housekeeping. She is incredibly attentive and hardworking. She ensures that guests are well taken care of, and the breakfast is always well-prepared and served hot. Honestly, if they lose Karen, the villa would lose two stars in reviews. She is one of their greatest assets.
Breakfast Experience
The breakfast service was excellent. The food is prepared fresh every morning, and Karen makes sure there is always a variety of hot and cold options available. The breakfast room is cozy and inviting, with plenty of choices to start your day off right.
The Villa’s Atmosphere & Location
The villa is peaceful and surrounded by greenery, making it a relaxing place to stay. It’s also within walking distance of all the major tourist attractions in Florence, which makes it very convenient for exploring the city.
One Minor Issue
The only negative point during my stay was that the room felt quite cold when I first arrived. However, I reached out to the WhatsApp help service, and the heating system was adjusted quickly. Within a short time, the room felt much warmer and more comfortable.
Final Thoughts
Overall, Villa Tortorelli is a great option for those looking for a peaceful, well-located stay in Florence. The automated check-in system could use some improvement to avoid any potential issues for guests without a data plan, but aside from that, the rooms are clean and comfortable, the breakfast is excellent, and the staff is very attentive.
Would I stay here again? Yes, especially for Karen’s service and the peaceful villa atmosphere!
顯示更多
每晚起價:PHP3,467
Guest User
MH Florence Hotel & Spa位於佛羅倫斯市中心,僅步行2分鐘至Santa Maria Novella火車站,交通便利,鄰近烏菲茲美術館與老橋,探索文藝復興古城輕鬆自在。酒店現代新穎,房間寬敞潔淨,配備空調、迷你吧與陽台,隔音佳,睡眠安穩。Spa區超讚!室內泳池、桑拿、土耳其浴與芳療按摩讓身心徹底放鬆,屋頂露台360度景觀,享用雞尾酒賞夕陽美景。早餐豐盛多樣,新鮮蔬果與義式咖啡讚不絕口。服務人員熱情親切,總是細心協助,無論購票或餐廳預訂皆無虞。整體CP值高,強烈推薦給首次造訪佛羅倫斯的旅客!
顯示更多
每晚起價:PHP6,399
發布於 2026 年 5 月 7 日
Moumou0x10cx
周邊環境特別好,有户外泳池,雖然因為淡季關門早沒有游上,但是真的那幾天天氣太好了,給所有的一切都加了層濾鏡,離景點稍微遠了點,退房時間公交站很繁忙,帳篷晚上也有點冷,但是可以空調開暖氣,所以也還好,可能夏天來比較舒服,冬天太冷了
顯示更多
每晚起價:PHP2,646
發布於 2024 年 8 月 7 日
訪客用戶
優秀的位置、優秀的位置、服務和服務,包括早晨的接待員,他能說西班牙語。他的友和注意力:有游泳池,雖然小,但卻能在夏天,而且他熱情,這也是值得考慮的重要問題。我還讀過他們沒有提示沒有電,而且像我們一樣,很多案件都把你送到二樓,但他們也會把你的包放下。
毫無疑問,我下次去佛羅倫薩的旅館會重複的。
顯示更多
每晚起價:PHP4,031
發布於 2025 年 2 月 9 日|經典大床房
kindalei
新開的酒店不在老城裡麪比較安靜,但是離景點也有一點距離,走路要十幾分鍾… 但是附近非常多吃飯的餐廳,選擇很多。酒店服務態度不錯但就是…慢。房間很寬敞,尤其是浴室,床品和浴品都非常舒服,最重要是新!一切東西都很新所以住着很舒服。雖然是改造了200年歷史的宅子,但是非常光亮且窗户都用了兩層雙層隔音玻璃,安靜得… 與世隔絕。早飯選擇還算豐富,但是單獨購買需要35歐性價比有點差。
顯示更多
每晚起價:PHP13,887
發布於 2022 年 9 月 8 日
訪客
最美麗、安靜寧靜的地方,自助早餐很棒,景色令人歎爲觀止,工作人員走過去,謝謝Andrea,其他客人友好,每個人都很開心。喜歡它想回來更長的住宿。游泳池也不錯
顯示更多
每晚起價:PHP3,238