Wonderful stay, great hotel, comfortable, bed and pillows, Conveniently, located close to everywhere. Breakfast was excellent with a huge variety of healthy and non sugar options. Staff are friendly and efficient Lisa. the barrister is an asset to the Hotel, she makes an excellent cappuccino, the way it should be made, perfect start to the day. Well done Adrian and Lewellyn, I will return.
We stayed here last night as we were going to The 10cc concert. Arrival was swift and easy and the room was already available. Our room was a junior suite facing North Terrace, it was clean and quiet. We enjoyed 2 complimentary drinks from the bar. They have refurbished the hotel but I think the bar looks a touch bland and not welcoming. I would have thought that there would have been sanitiser available on all levels by the lifts and in the room also. The shampoo, soap etc no longer comes as individual packs but huge bottles and being still in Covid times I thought this a bit off putting. Breakfast was ok nothing special and luckily we had ours included or it would have cost us $42.00 per person and it was not worth that much. The pre-made pancakes were freezing cold. There was a good range of cereals and the fruit plates were nice but had defrosted and tinned fruit also. I found all the supposedly hot foods not hot but cool venturing on cold and they need to do something about the baked beans as they were nasty. We had a slight hiccup on leaving as we were almost charged for two glasses of red wine which we quickly told the receptionist we never had. She amended that quickly so all good.
訪訪客The Grand is without a doubt all about the location! Given it’s ocean front position it should offer an absolute premium experience but instead falls a little short as it continues to date without much sign of refurbishment. The rooms are basic, the carpets old, the furnishings aging and everything just feels in need of some love. Bathrooms still have showers over the bath with shower curtains and the air con in the room wasn’t very effective (too hot despite being on the coolest setting). There was also a wedding being hosted during my 1 night stay and despite my room being on the 5th floor (ballroom is on level 1), I could hear the band/music until the end of the reception at 11:30pm. On the positive (besides premium location), the staff at reception / concierge were excellent. They greeted with absolute care on arrival and happiness during check out, despite being early in the morning. It felt like they enjoyed what they did and that’s so good to see in customer facing roles. Worth considering this hotel for a stay, just as long as you’re happy with basic ammenities in a great location.
DDiscover12583309084An enjoyable short stay. Easy walking distance to the Central Market, trams and buses etc. Quiet location. The office manager Tanisha was very professional, welcoming and friendly. All staff were very helpful. I recommend and look forward to staying there again.
RrgolikI was very happy with the level of service, check in was pleasant and easy, my room was very clean and well maintained, I will definitely be staying at Quest Mawaon Lakes on my future visits and would definitely recommend this Hotel to others within my company and also to my friends and family.
訪訪客用戶March 2024 Here is a list of issues you may have to deal with: 1. Lights are weirdly wired. You can’t turn on the bathroom lights without having the rest of the lights on. This is problematic when one is sharing the apartment and one needs to go to the toilet in the middle of the night. Other guests staying at the apartments had the same issue. 2. It is stated that the apartment has Netflix but it does not work. When I mentioned it to the marketing girl she said she would have it looked at but no one came to the apartment to repair the problem. Again, other guests staying in the apartments had the same issue. 3. When we arrived on the 13th, there was only one tea bag instead of 2. I was sharing the room with my husband, that is not thoughtful, obviously we would have needed 2 teabags. 4. We stayed 5 nights and only had the room serviced once. I had left the tag to service the room but it was only done once. 5. On the Saturday our room was finally serviced but they did not replenish the toilet paper and we were left with none which meant we had to purchase toilet paper as there was no one in reception. If conveniences and service isn't important to you then by all means stay here. The apartments are just off the main road that have lots of great cafes and restaurants. The apartments are brand new, fresh, clean and modern. The staff are helpful and listen to concerns you may have. Read less Tip: An apt description for this place is Location, Location, Location. The apartments are brand new so they are clean, fresh & modern.
訪訪客The receptionist we were greeted by seemed disinterested and preoccupied with appearance more than substance and just waffled off directions on where to park our car and how to get to our room in a rather vague manner. My wife and I were not any wiser and were left wondering. After locating what we believed was the car park we were directed to it turned out to be the local council offices car park with clearly “ no parking except council vehicles” signs posted all over. Back to reception to check on the correct parking spot and we were greeted with a different person who proceeded to advise us that the 10 car parks against the back wall was for hotel guests, and if that was full we could use the public car park and if that is full we could then use the council car park . ?????. On to the room. After a hold of $150 on our card and after filling out what was tantamount to a passport application we were given our room card and with direction given that would confuse any GPS system we set off to find our room. The room was very large, black walls and 2 tiny windows that were smaller than anything in Yatala prison ( we think ). There was adequate supplies of bottle water in the room ( all clearly tagged with prices) ( no complimentary water at all). The bathroom floor was dirty, the toilet roll dispenser was broken and the sink plug was a piece of plastic. The kettle was near impossible to fill with tap water as you couldn’t get it under the bathroom tap. At the time of our stay there was a wedding reception in full swing and the noise was incredibly loud. The interlocking door between sections was right next to our room and it would slam shut after every entry and exit ( about 25 times an hour). An added touch was the top up cart for towels, soaps, tea and coffee etc which was right next to our door. So, be aware that this is a very very noisy place. Overall the place was below par to most we have ever stayed in.
Views were great....mostly clean except for ledges in main room and bathroom were full of mould...i recieved a text message b 4 check in friday and issues contact given mobile....i messaged a complain and pictures to number given i was told wring number...sent email heard nothung as yet...laundry was thick in dust.