飯店格蘭德(Hotel Grande)

Great location relative to shopping and sites. Room and common areas were updated and nice. People were extremely courteous and responsive to the customers needs.  Noticeable shortfalls: cable reception was fuzzy with some premium channels as HBO viewed in black-and-white. Went to breakfast at 9 AM and the serving dishes were a bit barren in content. Breakfast lasted till 10 AM so I was quite surprised the dishes were not adequately filled. Parking was limited and we had to park the vehicle quite a distance from the hotel.

Need to request high floor with a view. Pluses are friendly staff and the room is relatively new and clean. Minuses are no phone in room. For foreigners without Viber app, difficult to request anything from front desk — need to go downstairs everytime. Very hard to catch a taxi since the location is a bit remote. House keeping didn’t clean our room. They did apologize and brought towels and amenities when we told them.

Stayed at rm403. 2 Qn sized bed, Spacious room, nice bathroom but no tub, bathroom door cant be locked, not functioning. brkfast buffet is good, not much choices, fried egg, overcooked. Dimsums good though. Enough parking slots.

This hotel is very over priced for what it offers. The rooms lack many of the basic necessities for today's traveller. There are no plugs of any sort by the bed - I had to plug my computer into the jack for the TV & my phone into the jack for the kettle. There was no bedside light or dimmer .... the light switches were by the door only.... so if you woke up in the middle of the night, you had to feel your way to the switches, and then be shocked by the bright light. There was no full length mirror, limited bathroom supplies (not even conditioner) and the bedroom window was filthy .... and most tacky of all, was a list of everything in the bedroom that was for sale ... including the bed!. Finally, the elevator beeped constantly, & could be heard from way down the hall. It seemed like whoever designed the hotel had never actually stayed in one! Very disappointing & over-priced. On the plus side, however, the location is wonderful, especially if you like to walk in the morning, and be surrounded by trees. Wifi is also good.

The Hotel is chic and contemporary. The room is a clean, comfortable bed and the facilities are simple but efficient. Air conditioning is definitely a plus, especially in the summer. The Staff are very courteous, helpful, and friendly. Parking is a big plus, breakfast is decent and enough. Constructive criticisms: would be great if the light switch were located on the bedside, the hot water shower is not hot enough, and the Lift smells like Durian. The Staff at the Japanese restaurant needs to be trained in terms of knowing the dishes ie: ingredients, and how it's cooked. Nevertheless, the hotel is 5 stars in our opinion. Love the hotel.

Pros: Room are clean, aircon are good (which I prefer), and , the bathroom are fabulous and, the service is also excellent! Cons: Room lacks veranda to let the cool air comes in, the food needs to include more choices. Overall we enjoyed our stay!

The room needs towel rack for hand towels in the bathroom and another towel rack for the bath towel. The driver's quarters need to be better insulated.

Maids were helpfull and freindly. The receptiondesk was not.

I like the peacefulness of the place, safe and clean. Staff are friendly . How I wished I have more choices when it comes to breakfast like bread and cereals and milk. Overall, I am satisfied.