A bathtub is essential for me on a ski holiday. That is why I booked a room with one (as the information stated on their website). Of course, I was told by the reception at the check-in that there wasn’t any room with a bathtub! No apologies or compensation. The lady at reception (I think her name is Gabriel) said ‘feel free to write us a complaint’ so I do! The location is convenient as you can see on the Google map but it is next to the main road with drunken skis shouting outside of your building every night (so no you can’t sleep with a window opened). With the price they charge, you can consider other hotels or even ski resorts.
翻譯