麥當勞學會飯店(Macdonald Aviemore Hotel at Macdonald Aviemore Resort)

Visited this hotel a few times in last few years. Standards just appear to be slipping. The room we had was tired and bathroom shower area poorly repaired from a previous maintenance issue. I was there on my own with my 2 children age 4- and 11 and was refused access to pool as they have a ratio of 1:1 adult to child for under 5s and 8-15s 1:3 ratio. The swimming pool is one of the main reasons for booking this hotel. According to the receptionist it’s well posted on the website. When you actually think about this it’s crazy, no council swimming pool or any other hotel resort has this ridiculous rule. If it’s an insurance reason that just needs resolved. The pool also operates a session time table. The longest session is 90mins so if you don’t turn up at start of a session your going to be limited on time The soft play cafe was closed the whole time we were there. The playroom was also closed and apparently only open during major school holidays. We went for breakfast each morning around 9am and food on hot plate spreads over cooked. Presentation also poor. Room service turned up at 4:30pm, so after being out most the day we returned and our room hadn’t yet been serviced then we had to go back out to let them in. Overall the fabric of the place is in disrepair and needs an overhaul. I fear the worst for his hotel in the next 5-10 years if it doesn’t invest heavily in the facilities and rooms. I think senior management need to get boots on the ground and see what’s actually going on here. This place has potential to be a top 10 family resort in UK. But it will never be that by offering part time facilities. The place is struggling and cutting services back won’t fix it.

Very late check in time and still the rooms were not ready. Duty mgr failed to address this The room was dirty and limited badly positioned sockets This booking was made months in advance so not a last minute booking , I felt sorry for the reception staff left to handle all the complaints in absence of management

We were given a disabled access room without asking. When we arrived in room there was a overpowering smell of perfume. after a few hours we noticed the shower leaked into the main room and there was a terrible smell of damp and mould. This made my pregnant wife fell sick all night. The reception did nothing. Cooked breakfast was nice but fresh fruits had gone bad and also orange juice was off.

En una estancia de dos dias no entraron a limpiar en ningun momento y en la cena en medio del segundo plato se fue el servicio y nos dejaron solos en el salón. Reclamamos y ni siquiera nos dieron hojas de reclamaciones. No tenian. Pésimo. No volvería no recomendaria

Terrible hotel with none of the amenities promised. Swimming pool, bar and restaurant all closed. I had booked a hotel with swimming pool for my 7 year old son who was very disappointed. Had to walk to sister hotel for dinner which was not what we wanted since I had a broken shoulder. Road sign said Retail Shops but nothing open and receptionist couldn't have cared less when I asked. Room was fine apart from getting 2 sets of towels for 3 people. Had dinner at Aspects restaurant but when I asked for Malt Vinegar for my Fish and Chips it apparently caused a problem as they told me they had none and no one had ever asked for it which cannot be true. This is the most traditional British meal you could order!. This info came from the Supervisor who lied and told me he was the Manager.

Hotel Tired, Hotel food bar unavailable. Hotel tired. Security concerning , whilst in room someone used key card to enter room. Hotel staff replaced card but no follow up explanation or apology.