奧斯汀國會大道凱悅尚萃飯店

Good location in the downtown area. The hotel is new. You need to become a hotel member (register at the counter) to receive complimentary water, which I didn’t know on my first night. Unfortunately, the staff didn’t bother to explain that membership was required, even for something as basic as water, when I initially declined to register. Lastly, I found it hard to sleep at night due to the noise from the AC, as I’m very sensitive to sound. Overall, though, my experience was pretty good.

We checked in went up to our assigned room and the key didn’t work. After several attempts we finally took all our belongings back down to the lobby. The hostess realized she had written the wrong room number on the card. After getting into our room, the TV didn’t work. We called and two hours later someone brought a random remote controller that also didn’t work. When checking out the next morning we went to the hotel restaurant for breakfast, it was not busy at all but every non occupied table was dirty. We were told there would be a 30 minute wait with no one in front of us. We scraped that idea. When checking out we discussed our check-in and room issues with a female host. She told us the room would be taken care of. To this date, it has not.

Staff were super wonderful. Breakfast was fabulous-croissant egg sandwich with Tuscan potatoes and vanilla latte hit the spot. Really enjoyed the JBL Bluetooth speaker to play my music on. They even had a garment steamer so I could get the wrinkles out of my dress for dinner! Would stay there again for sure!