奧斯汀市中心威斯汀飯店(The Westin Austin Downtown)

Must improve service

Pues lo demas bien pero no tienen estacionamiento para clientes y si tienen valet parking carisimo por cierto y de nada sirvio pagarlo segun nos darian un descuento por no poder llebar mi carro al lugar donde los estacionan por ser manual y tenia q llebarlo y traerlo yo misma nadie sabia manejarlo pero si me cobraron todo ala hora de hacer el check out ya no sabian del descuento q habian dicho del dia anterior es un hotel caro pero mal servicio por esa parte

I’ve stayed at several Westins over the years and my boyfriend used to work for the company so when choosing a hotel in Austin it seemed like a no brainer! WRONG. Our “Heavenly” bed which is supposed to be top notch which was another reason we booked this hotel - had no mattress cover exposing all the stained bedding underneath. Gross. Then, our toilet clogged so easily without any paper even in there and they gave us a toilet snake to fix it ourselves. DISGUSTING. We stayed for ONE night and it was not what we were expecting at all and quite honestly never plan to stay at another Westin again.

Overall great location and hotel as expected but room quite disappointed. Gave list to front desk so hopefully they can improve... 1. Shower door didn't close so water kept coming out 2. No shower gel 3. Sink all clogged up 4. Shower wall full of hair Hopefully they can improve from here but not sure if we will be staying again here.

The valet parking guys were very polite and helping. When i checked in the girl at desk didn’t see i had booked 2 rooms. She didn’t explain what or where amenities of hotel. When i checked out and ask for our vehicles the valet guy stated we had to wait 20 minutes because the valet guy from last night took my key home. We waited over an hour. I will not be staying again.

The room 425 has literally no view shouldn't even be a $350 room !the shower door didnt shut the helper with our luggage look like he was on something vip said $64.03 they took 100 even for no dame reasons then about 10 hrs after we left they charged another 240 almost $700 a night O and the bed was hard never again!

We had a very lack luster stay, I’m not the kind to usually comment. It just did not feel the level of clean I’m used to. It had stains on the sheets, the mattress was in gross condition. Shower didn’t feel clean. Toilet paper was bad quality. We had problems with the toilet the whole time and it took forever to get a plunger. Called 3 times and waited hours. It just felt cheap for a Westin. We didn’t make a stink we were only there for 3 nights. But it wasn’t that great, sorry Westin.

Booking through Orbitz they treat you as a stepchild. You will Not get a room higher than 8th floor even though they go up to 20th floor, they clearly tell you that oh you are a third party booker. The rooms are mediocre might as well stay at a holiday inn: parking is $60.62 cents, nothing is free. My room was extremely disappointing and the view since I payed for a room with a view left me embarrassed with my guest, even though I paid over $368 a night. Embarrassing

This hotel is very nice and the beds are so comfortable. The lobby staff is attentive and we appreciated the champagne upon arrival. The restaurant is good, although we wished that room service was available late night (it ends at 10pm or 11pm). We loved that the food trucks are right around the corner and open almost all day/night. The hotel location is great for getting to 6th street and it's an easy walk to the capitol building. All in all a good stay.