奧斯汀凱悅飯店

The whole building was under construction (yes we received an email stating that) but we had no clue the extend of it. The hotel bar was not open, the entrance to sit outside/walk towards the trail was blocked off. The gym was open but you had someone working right outside. We were woken up every morning @7am to loud noises & had no hot water the whole trip. We tried communicating through the text portal on the water situation and no one ever checked in. We ended up going to the hotel across the street for food and drinks the two nights we were there love LINE!

Over Price Very inconvenient, I did get an email that was some Contruction in the Hotel, but I am not able to walk long distance. to go to the second floor to check in you have to use the stairs; to go to the pool area, there's only stairs very inconvenient but the price still the same.

I am writing to express my deep disappointment and frustration following my recent stay at your property last week. As a guest who expected the level of comfort and professionalism typically associated with the Hyatt brand, my experience was far from acceptable. From the moment I arrived, it was clear that this stay would be subpar. The noise levels were outrageous—not only from disruptive guests at all hours of the night, but also from construction activities that made it virtually impossible to relax or get a decent night’s sleep. There was no prior warning or courtesy notice about ongoing renovations, which is simply inexcusable. In addition, the water pressure in the bathroom was shockingly low, making basic hygiene a frustrating task. Worse still, my room was not cleaned properly. Trash had not been emptied, surfaces were dusty, and it was obvious the space had not been thoroughly maintained. This reflects extremely poor housekeeping standards. Altogether, the conditions made my visit stressful, uncomfortable, and frankly unacceptable. I selected the Hyatt Regency because I trusted your reputation for quality and hospitality, and this experience completely shattered that expectation. I request a prompt explanation for these issues and a formal apology, along with information on how you intend to make this right. A stay like this is not what I paid for, and I believe compensation is warranted. I hope you take this matter seriously, as I will certainly consider other