奧斯汀凱悅飯店

Hotel is under renovation so quiet and condition was understandable to be not up to standards. I thought the bed was too hard, my husband was very comfortable in it. Personal preference here. But kudos for keeping everything clean and staff is awesome. Although there are signs for direction it was still somewhat confusing. All will be solved and this hotel will be great once renovations are complete.

Great hotel. I would definitely stay again The hotel is in a great location, has excellent staff, and my room was very clean and up to date. There is construction going on, but it really didn’t impact me outside of the confusing entrance situation. Other than that, it was fantastic. It’s literally right on the running trail that is parallel with the river, so the running options are phenomenal.

I rarely write complaints, but after my recent stay at the Hyatt Regency Austin, I feel the need to speak up. I usually enjoy my time with Hyatt properties, which is why I chose to stay here during a rare vacation with my family, including my nearly 70-year-old mother. Unfortunately, our experience was deeply disappointing. One of the most upsetting moments happened when a man was sitting in the hallway and began shouting hateful, racist remarks toward me, my brother, and my mother,including “Welcome to America, b*tch” and other anti-Asian slurs. This happened right in the hotel hallway, and there were people around who clearly heard it. No one stepped in or addressed it. I don’t expect free things,but I do expect a safe and respectful environment for the price I paid. I also understand renovations are necessary, and I even decided not to cancel my stay despite knowing they were happening because I’m a business owner too and I try to support others. But starting construction noise at 9 AM, especially when we’re on vacation and hoping to sleep in a bit, was incredibly disruptive. It felt like someone was banging directly above our heads. I brought this up to the front desk upon checkout, and the response I received was, “Well, you’re checking out anyway.” That lack of empathy was shocking. I’m writing this not because I want compensation or perks.I just want what I paid for: a peaceful, welcoming, and respectful experience. I hope this feedback helps improve things for future