Marissa
2025 年 10 月 7 日
I’ll start with what I really enjoyed: the location was great, the area and hotel both felt inclusive (important to me), I personally enjoyed the decor, it really felt like a boutique hotel which I prefer, and the staff that were there when we arrived were fantastic.
Things I wished could’ve been different, given this trip was for my mom and my little one: there was a hiccup with room cleanliness when we arrived, and the extraordinarily loud AC made sleep tough for light and moderate sleepers (it cuts on and off and can be a bit alarming when it cycles back on because it is so loud). I don’t fault anyone for the cleanliness hiccup; things happen. We’re all human. The front desk staff removed the concern from the room as soon as they were aware, which was great. I was hopeful that it would be made right by the hotel, and they did offer ~$50 in Wyndham rewards points when I asked them about resolution, but that was it, which isn’t aligned with how most nice hotels might navigate that type of mishap.
I hesitated to write this, as I do totally understand that probably everywhere has off days or mishaps. That could easily be what happened in my case, so take this with a grain of salt. There was certainly some solid items in the pro column to my analysis. I’m only sharing as I wished I would’ve seen this experiential feedback when we were deciding where to stay.
翻譯
