美國奧斯汀地鐵長住飯店(Extended Stay America Suites - Austin - Metro)

Después que llegó al hotel informan que no tiene habitaciones disponibles cuando tenía una reservación hecha hace un mes. Tampoco brindan ayudan para buscar otra alternativa de alojamiento en otro lugar y para completar te cobran un fee aún diciendo que no va a ver ningún cargo por esa cancelación. Totalmente molesta por el mal servicio y cobro que considero que no es adecuado por que ellos no tenían habitaciones no porque fue mi voluntad cancelar. 😡

Mala experiencia, no respetaron mi reservación, de dos habitaciones solo me otorgaron una y para poder cumplir con la otra reservacion, me dieron una habitación qué no cumplía con lo pagado por esa habitación, mal olor.

Un a apareció la reservación en el hotel incluso confirmando ******* que si la había enviado

This was horrible it needs cleaning and also there were roaches crawling the microwave and refrigerator was horrible I’m a travel nurse and it left a really bad impression compared to your other properties it was definitely not worth the money and I was so nervous about the bugs I slept with the lights ON

Adults running around the parking lot barefoot. Urine on the floor of the elevator. When our elevator opened up on our floor, the was trash throughout the hall and chicken wings all over the floor. Our room had needle caps, and **** stems in the drawers. The room smelled like pee. We got there at 10:15pm to check in and left at 10:30 and had to find other hotel. We would like a refund.

Horrendous! Where to start? I’ll go with the good, First the check in guy super cool, no problems with him…. Our room was cleaner than I expected given the rest of the property. Now the bad, Our room was next to the stairwell, we attempted to use the stairwell as the elevator was filthy, there was a wet flood sign just laying there and sawdust all over the floor. But when we walked into the stairwell it smelled like human feces and urine. I just about vomited and had to turn back to use the elevator. The room keys, we had to have them reset every time we left the room. One time I waited, yelling for a counter clerk for 10 mins and no one ever showed. They were somewhere in the building and finally showed up. The staff doesn’t care, and it shows. Do not stay here. Run!!!

Furniture and appliances in poor condition; TV remote was missing and the replacement they gave me didn’t work. A lot of people hanging out in the halls and lobby and even lying and sleeping on furniture in the lobby. This hotel appears to be in use for providing housing to the homeless, which I think is commendable (and necessary!), but as such it should not be available for tourists. Keep it one or the other but not both. On the plus side, there was plenty of parking, and the coffee was hot (and good), and the property was quiet.

The hotel was always loud and I believe people live here on the regular. Hallways constantly had debris in it. Looked they were never vaccuum. Noises all night, inside and outside the room. Bedding was not the best either.