Baymont by Wyndham Austin University Area

The room that gave me was extremely dirty and it was super unsafe. I decided not to stay and leave the hotel right away as it felt like the room was not in use foe ages. The front desk person apologized, took my number and said he will refund my payment. It has been a week they haven’t responded. Very unprofessional behavior. Highly disappointed

Nightmare Inn Eternal the front desk ripping me off and over charging my card, than denying it (after showing my bank statement to the front desk and manager they told me to call my bank!!), to the staff not having towels???! Than demanding a deposit after checkin, I refused so they refused to give me a copy of my key locking me out and forcing me to leave and go to another hotel. Speaking to hotels . Com for over an hour the hotel refunded my money and graciously gave me a $2.39 credit to my account for my inconvenience, only after speaking to two separate agents and having to prove to send them my bank statements as well twice. I still have yet to decide which part was worse. DO NOT WASTE YOUR MONEY OR TIME AT THIS LOCATION! They are clearly just trying to make as much money as possible without providing any services at all. And as for the complimentary breakfast, after seeing the state of the bathroom in my room I didn’t have the stomach to put anything they were responsible for making in my mouth. But one of the *********** working in the parking lot told me that the breakfast was good mainly because the pastries they served were soft, due to the fact that she had few remaining teeth, the menu was perfect for her.

They took a 25 deposit at the hotwl and i was told it is not a charge but a hold and the money would be released back onto my card at check out. That did not happen they charged my card and i had to request a frfund tgrkugh my bank now have to wait 14 days to get it back. The hotel is clean but room smeeled like **** and rooms are updated but their breakfadt was toast and cereal no other options. There are alot of loud people who dtay uo all nigbt. The ladt at front desk is very rude.

Room smelled like smoke we moved rooms and the bed was broken in the room. So we left to find another Hotel and took the loss. Now I know never again

The customer service was nice and the room was nice, but our shower didn’t work at all. The shower head had no grip tape underneath so it was just leaking causing no water pressure.