We booked accommodation for Tournament week, we had one room removed due it being used for emergency housing, the premise were dirty and rooms were damaged. The manager suggested we sort alternative accommodation for the group, for security and safety reasons . We cancelled two week out of tournament and the Motel is now refusing to refund our 50% deposit. Communication has been awful. we do not recommend anyone staying here
翻譯
訪客用戶
入住於 2022 年 12 月
夫妻/情侶出遊
1.0/5
發布於 2023 年 1 月 31 日
Theft from our room! Despite our doors being securely locked our room was entered at night while out for 4 hours at a family birthday party.Approx $4K worth of precious jewellery,perfume and woman’s prescription sunglasses were stolen.These were hidden in a handbag stored in the ironing board/coat hanger cupboard so not exposed to an opportunistic theft.The CVTT system advertised on our room back door was inadequate and only covered the reception area apparently.Management insisted this was a first but google reviews show that there was another incident on the same night and this couple would have checked out and supposedly reported their theft before we spoke to the manager around 12.00pm.Also google reviews show 2 similar incidents a year ago. This site obviously has security issues and travellers should be aware.
翻譯
訪客用戶
入住於 2022 年 12 月
其他
1.0/5
發布於 2023 年 1 月 31 日
Despite our room being securely locked it was entered on Saturday night and approx $3K worth of jewellery,perfume and prescription woman’s sunglasses were stolen.These were stored in a handbag and placed in the ironing board/coat hanger cupboard away from general view so not susceptible to an opportunistic crime.Obviously someone with access to a key or the skill to enter the room without a key was the perpetrator.The CCTV advertised on our room back door was inadequate and only covered the reception area we were told,so was of no use in solving the crime.The manager insisted this was a first,yet google reviews show another theft incident on the same night and two other incidents a year ago.
翻譯
訪客用戶
入住於 2022 年 12 月
家庭出遊
1.0/5
發布於 2023 年 1 月 31 日
Do not stay here. They have spare keys to get in your room and steal your valuables. Beware! Police are now involved after $3,000 of stuff was stolen from our locked room last night. Owner knows about it and refuses to do anything!!
翻譯
訪客用戶
入住於 2022 年 2 月
其他
1.0/5
發布於 2022 年 3 月 8 日
This place should be struck off if it could be.... Unfortunately I was desperate as my other accommodation was not available. They charged me $220 for a cess pit. I approached them about the broken falling down curtains, dirty bathroom (hair all over the bathroom floor and vomit on the wall) and general lack of cleanliness. They did fix the broken curtain rail, however the cleaning was not rectified. See attached photos. The manager was not the person who checked me in and I saw her the following day and she said I should have told her about the problems. I thought she was the neighbour as she lived in the next unit, the office was closed upon my return after my initial complaint. The area I had to walk through to get there was like a council rubbish tip, stench coming from the bins, broken machinery, empty paint tins and trays and cigarette butts and smoke all over the place. The sad thing is, there is a housing shortage in New Zealand for people who need emergency accommodation. I found out later that this motel is used for social housing for emergency accommodation. Since COVID a lot of NZ motels have turned to this lucrative alternative were they are paid a premium by the government to house people in need. They are doing so well they obviously have no care at all about the odd person who may need accommodation and is actually paying for it themselves. After many discussions and phone calls I was offered no discount. They even said they could offer me a discount but their credit card machine didn't offer that facility once payment had gone through! Considering I had a filthy dirty place they didn't feel I was owed a discount. The kids were all running around and having lots of fun but in a dangerous, dirty environment. It's noisy, filthy, unkept and completely NOT A MOTEL. I really advise not to stay here, there should be a law against it.
翻譯
6/11
訪客用戶
入住於 2022 年 12 月
夫妻/情侶出遊
1.0/5
發布於 2023 年 1 月 31 日
This was horrific on every level. The pictures that were on *********** were not what we walked in to. We arrived in the dark and walked into a dirty filthy room that didn’t look like it had been cleaned and bedding was feral. Looked like a room that had experienced some traumatic events, patched up holes in walls and chips and marks out of kitchen and furniture. It was emergency accommodation which we had no idea until we arrived. $217/room. We walked in and looked around and left. Drove to the cbd and booked somewhere else at 8:30pm at night, it was that bad.