比爾特穆爾莊園旅館(The Inn on Biltmore Estate)

Concierge was extremely helpful. On October 18th and 19th, we returned after a full day, around 3:00 pm. We were very tired. Our room had not been cleaned, and Housekeeping did not know who would clean our room. When I complained to the Front Desk, the person immediately took care of the situation. Our room was cleaned within 15-20 minutes! We were impressed with the quick service. If we requested anything, or there was a problem, either Concierge or the Front Desk helped with the situation. The fire alarm is definitely a concern. There was a fire alarm on Wed, 19 Oct, which we were unable to hear, when we were in our room. I am hard of hearing, so I did not hear the fire alarm. It was not a loud fire alarm. The fire alarm should be louder.

Checking in with Andy was great. Whoever did the turn down service must be in a hurry, leaving no face and hand towels for us to use. Stay here for the candlelight tour at the Biltmore house. Been there, done that and won’t go back

The Inn on Biltmore Estate is a pure luxury experience. From the moment you enter, staff ensure to make your stay as pleasant and memorable as possible. The grounds are well manicured with an inviting view of the Smokey Mountains. Make sure to stop by and visit the concierge to view all the amenities the Biltmore offers. There is something for everyone.

Fantastic stay during the week - loved the twice daily housekeeping. The room was big, bathroom was big - it was nice and and clean but not opulent. Gym was nice and so was the pool and hot tub. The water provided all over the Inn was nice since it was so hot. I would definitely stay again!

There was several restaurants on the property and the inn offers a shuttle service to and from. The inn was breathtaking and had a professional staff. We will be back!

Excelente es un hotel extraordinario !!

The excellent property and even better staff pampered us beyond belief. A special thanks to Julia and Don for getting us safely to all our excursions. Everyone from Valet to Front Desk to Concierge were knowledgeable and incredibly pleasant. Our first time to stay but it will become our new routine to visit. Thank you.

We checked in and immediately wished we were staying for more than one night. So, we decided to book a night at the hotel. The hotel was nice, but the Inn was just so much better. Everything was just lovely. The grounds were lovely, the house was so impressive, the Inn was luxurious. Unfortunately, there was a renovation mishap that closed the dining room when we were there, but they were very accommodating, even providing us with a light continental breakfast (which was the best I've ever had).

The food was exceptional, the room was adequate. There was little closet space in the room and the room was very tight. We had a king room. The shower was tiny, barely room to raise your arms. We felt for the price of the room it fell short of expectations. The restaurants well exceeded expectations