芝加哥北岸迪爾菲爾德希爾頓安泊套房飯店(Embassy Suites by Hilton Chicago North Shore Deerfield)

I know this is a nit picky thing, but really the only thing I found lacking was room service. I had gotten ill on the trip and wanted to order room service. There was no menu in the room, and after I called down to place an order, I had to go down and pick it up from their restaurant. Again, not something that I would usually gripe about, but when you get sick during a trip you kinda hope you have these little conveniences at your disposal.

We had stayed at this hotel over approx 2.5 weeks. We had stayed on multiple rooms which were very dated, the carpeting, the heavy drapes. One room had balled up used tissue under mattress and a pillowcase with obvious dirt on the pillowcase. Definitely not updated in a long time. Most rooms had obviously signs of water damage or repair from water damage. To top it off early Christmas morning we checked out at 12am after finding a bed bug. It was traumatizing and infuriating that we had to be packing up all of our things in the middle of the night on Christmas morning, leaving things behind and needing to find somewhere else to stay. It was a lot of work later that day to clean everything we had to prevent any possible issues going forward. And we’re staying at the hotel as we find a new home so we had a lot of our things with us. Do not trust the high ratings as this is what had us go here to begin with.This hotel was probably a great place in the late 90’s but hasn’t been cared for well and it shows.

Our stay was terrific. The continental breakfast was the best I have never experienced before. The hot was hot and the pool was also at a refreshing temperature. Easy on and off from the interstate. Starbucks one mile away and also a Walmart and plenty of restaurants to pick from. The hotel had a eat in restaurant/bar at a reasonable price $$.

Take my review with a grain of salt! I will never rate anyone or anything as perfect, because none are!! That said, i noticed some harsh reviews of this property and a few good ones. I stayed here because of its convenience to Ohare, and its amenities like the Full (real) breakfast that is free to those staying at the Hotel, and i have used 'Embassy Suites' in other stays at other locations and all were good, so we decided to try this one. Overall the rooms are Ok, clean and large (suite) which make them nicer than most hotels you stay at, and cheaper for the price in this area, and with the extra's Hilton gives you at this property, a much nicer stay in my opinion. With the Full Real breakfast the next morning I ordered my Omelet and enjoyed fully, so did my son, we were stuffed before we left. This makes this property though not the best, nicest newest in the area, actually one of the Best Deals around this area. There actually might be some cheaper and maybe even better, but in my experience, 'Embassy Suites' has been my families favorite for years. The only real knock on this property, was its a little bit noisy. The Place was packed and almost all rooms sold out, the parking lot was Full, so maybe i should expect that, or it was the parents not making their kids behave, or some other reason, but it just seemed a little noisy, but by the next morning as i enjoyed the breakfast before we set out on the next leg, i didn't care and enjoyed my stay!!!

They have so many nice little perks and overall such a nice, and friendly space even though it was packed. The only complaint I have would be improvement of the basic cosmetics of the room. A few examples include little thing like tightening the loose hardware in the room, replacing the wallpaper that is water damaged or has holes, reapply the borders that have separated, etc. But please don’t harp on that. It’s really a cool hotel

We were greeted with a lady that had super broken English, not that it’s an issue and I appreciate her trying. However if you have someone doing customer service, you may want to make sure that the employee and customer can have a clear understanding and dialogue. There was some sort of children’s event going on so a bunch of kids running all over. What was supposed to be a relaxing trip, turned into a waste of money and we could have just stayed home to deal with screaming kids. We planned to go on the pool, but didn’t even try knowing it would have been overcrowded with kids. The hotel was beautiful and super clean. Breakfast looked great, but couldn’t get any due to all the people. I wish it was a bit more to what I consider suitable for relaxing, but fell super short.

I have to say that my first night was great. Enjoyed the free drinks, atmosphere, and breakfast was delicious. The second and third nights were not as pleasant as the hotel was overrun by a youth hockey team and they terrorized guests by throwing things (water, spit, balls, cups, etc.) off of the balconies and leaving trash everywhere. I do have to say they made it even worse for staff, though. I have 3 boys and I remember how rambunctious they could be, but these boys went unchecked by their parents and staff weren't able to keep up. Just made it a 4/5 instead of 5.