阿林頓萬楓住宿

The front desk staff at this hotel needs training. We arrived on a Sat evening. The exterior phone didn't work so they could let us in and the woman working was very put out that she had to get up to open the door (they lock it past a certain time). She seemed to change her tune when she saw the Silver Elite status my husband has. But every person we talked to at the desk seemed bothered by having to answer questions. They were more interested in reading their books. One of pet peeves with hotels is if sheets don't fit. Our second night none of the bedding stayed in place, making for a long night. We asked for replacements but they weren't any better. The hotel is LOUD. It's right next to Six Flags so there I ride noise as well as bad highway noise. The decaf coffee was cold every morning, as were the egg breakfasts were pretty boring and repetitive. They had the TV blaring at breakfast, no one was watching. I asked to have it turned off but was ignored. And there was no ice machine on the second floor.

酒店很乾淨,位置很好,每天提供免費早餐。但是,我有一些抱怨,說側門用洗毛巾支撐着打開,損害了所有客人的安全。我兩次觀察到這種安全漏洞。此外,如果你使用側門退出,你無法回到酒店,因爲電子鑰匙不起作用。管理層知道鎖需要一個新的電池,但他們忽略了在我去的三天裏安裝一個新的電池。這可能是爲什麼有人撐着打開門,讓門不安全。第二個問題是持續了大約14個小時的停電。我同意這個問題不是他們的錯,但他們希望我們睡在寒冷的房間裏,因爲早上外面的溫度是38度。我們決定離開酒店過夜。通過自己的努力,我能夠預訂另一家酒店,我們並不是唯一決定離開酒店的客人,我覺得至少工作人員可以告知客人其他酒店,以滿足我們的需求。他們期望我們呆在一個寒冷和黑暗的房間裏。我感到震驚的是,似乎沒有經理可以提供有關從下午持續到凌晨4點的停電的任何信息。