Booked a king room. Upon arrival we were informed the room was on the fourth floor, and without elevator access. So we were given a much smaller room on the first floor and told since they had to make the change, they would waive the pet fee upon receiving the bill. We were still charged a pet fee. No hairdryer in the room. My husband went to the front desk to ask for one and was told housekeeping would bring one to the room shortly they never came. He went out to look for housekeeping staff found hotel employee standing outside the door, smoking and screaming into her phone, vulgar profanities unacceptable staff behavior, especially when there were children within earshot of this.
很好
55 評價