70 評價
阿姆斯特丹大倉飯店 - 立鼎世飯店集團
南區老城 阿姆斯特丹|距離Lucia Marthas Institute For Performing Arts0.43km
We were really looking forward to staying at the Okura and were given a pleasant room but found amenities were lacking and not 5* Coffee machine by Nespresso was lacklustre in its performance and no separate kettle for tea so I had to go down to the restaurant in my towelling robe to get my first cup of the day. All breakfasts had been a scrum of Viking guests at any time we tried to slot in and found there were few vegetarian options for hot breakfast so only once ordered from a very limited A la Carte menu - eggs Benedict which arrived fast but cold so can’t have been prepared individually as I was assured. There’s also no children’s height table so with the best will in the world they couldn’t reach all options and so hands and arms ended up in the front dishes. To say breakfast is 5 star would be an exaggeration by about 2 stars and am now enjoying breakfast platters which I know are individually prepared and brought direct to table at my current boutique hotel in Leiden. Pool facilities good but the pool is colder than is kind and the grumpy manager? told us off for trying to use the broken coffee machine there! No signs to ask us not to. The lady attendant at one stage kindly offered to make coffee but she was closing up on Saturday evening so we didn’t take up her offer. A warm welcome at the door and on arrival/reception and crazy turn down service doesn’t make up for poor performance and lack of interest or clean cups (If you can get the coffee machine to work) Much better to use those people to ask guests if everything is ok and any problems ironed out. Concierge was rarely available for quick directions - so it fell to busy reception staff. The Japanese restaurant must be recommended and we thank Paul and his colleagues for the effort they went to for an authentic experience. Well located clean hotel but for a genuine all round Japanese experience you can’t beat Japan it seems.
滿意
123 評價