託納旺達布法羅地區智選假日套房飯店(Holiday Inn Express & Suites Tonawanda - Buffalo Area)

The suite isn’t a suite - it’s honestly a slightly bigger room than a normal room. I rented this for my wedding to get ready in the day of and we were cramped. From the photos, I thought the beds were in a separate room from the living room but it’s just one open room. We did get them to let us use their meeting room but it wasn’t available until later in the day so we were mostly ready by then. If you are looking for a “suite” do not book here.

I walked into my room and saw someone else’s stuff scattered throughout the room. The day after I checked out, I discovered a charge of $208 instead of $50 for the incidental. After multiple failed attempts to contact the hotel directly, I contacted IHG, wh0 opened a case and forwarded it to the hotel. After 2 days of no contact, and discovering my bank now had 2 $159 charges instead of 1 $208 charge, I attempted to contact the hotel, with the same error message of bad service previously. After reaching out again to IHG, the agent said that the case had updated and the hotel confirmed I was charged in error, and they would be refunding me. However, the card # listed is NOT my card. The agent insisted he needed to transfer me to the hotel, despite my saying that I had tried multiple times and the phone # doesn’t work. As expected, the call d/c with the transfer. I called IHG back, and the agent then told me he couldn’t help me, and that I needed to contact the hotel directly. I explained to him that the phone # did not work for the hotel. He put me on hold to try the # himself and was unable to get through. His response was that he wasn’t able to help and for me to “keep trying the number.” He then gave me an invalid email address to try to contact the hotel. Since then, I have been able to reach the hotel, but no manager was available, and they took my information and said a manager would contact me. I have still received no response, and am still down $320.

Staff at front desk very courteous, friendly and made you feel welcome. Facility very clean and bright, room exceptional roomy and very clean. Breakfast very good and very good selection . The entire staff was very courteous and made you feel welcome

Liked people on front desk and breakfast was very good. Room was not cleaned during entire stay until I contacted front desk to remove garbage, replenish towels, provide more toilet paper. Beds were never made. Room heating had external air leaked. Whistled all night long. Shower door would not stay closed and had to force towels into track to keep it closed. Our first room had a faulty door lock so had to get another room which forfeited our bathtub, only had (faulty shower.

Front desk staff was quick with check in and check out. Very good customer service with friendly employees. Beds were comfortable and room was clean. I wish there was a little more variety for breakfast but all in all it was a great place to stay.

Great stay! The moment we walked through the door, we were met with a friendly greeting. Quick check in process and our room was spacious and clean. Conveniently located to everything we were doing. Will definitely stay here again.

I had an amazing stay during the week at this property. Check in was quick, she informed us breakfast time and closing time of the pool . The rooms were clean with a fridge , microwave and keurig coffee machine . Blinds blocked out a lot of light . Water was nice and hot, they also supplied dove shampoo / body wash and lotion which was a nice touch. Bed was soft and comfortable with multiple pillow options . Breakfast was above average for continental breakfast. I loved how they always had coffee and tea available in the lobby . The parking lot had multiple access points into the building and the parking lot was well lit . Over all the hotel was very clean , and the staff were very helpful . I will be choosing this hotel next time in the Buffalo area . It also was ＜ 5 min from the shopping mall and multiple restaurants.