We have just spent a week here, and enjoyed everything about the hotel. * It is spotlessly clean everywhere; rooms serviced daily, to an exceptional standard, with fresh linen and towels. * We stayed B&B - exceptional value for money- worth every penny. We liked the breakfast room- some reviews imply that it’s an unwelcoming space - but we didn’t find that. Hot breakfast offerings- kept replenished and very well presented and again spotlessly clean and high standards observed. Continental options and good selection of bread and pastries. Nice coffees and fresh juices. A huge thank you to the team in the breakfast room- super polite, friendly and efficient- true service with a smile - EVERY morning (apologies- we didn’t get your names). * Reception team - very welcoming and friendly, again always service with a smile. Sasha helped us get a taxi to a restaurant and always had a smile on her face - she is a credit to the hotel as “front of house “. *We stayed in room 306 - has a balcony facing the back of the hotel overlooking the pool. Very comfortable self catering- enough for light lunch preparation. Bathroom excellent. Beds comfortable. Decor clean, fresh, well coordinated and modern design. Went with jet2 and air con/safe included in price and very effective keeping us warm this time of year! Room is good size for a couple. The only negative is the lack of English TV channels- wouldn’t usually be a problem for us - but we had inclement weather and would have given us a distraction in our room for “bad weather days “. * fantastic location- walk through car park opposite hotel and you’ll find all the bars, restaurants and shops within 5mins. The boardwalk is amazing and the beaches/coastal walks are spectacular. Alvor is a beautiful place and we will definitely return in the warmer months to see it in all its glory. * This will definitely be our hotel of choice on our return- due to the welcoming staff, high standards of hygiene, amenities and locality - thank you to the whole team for a lovely stay
I booked through pestana beach suites- when I arrived I was then advised it was pestana Atlántico we were booked into - right beside it so was a short walk. The room was studio small but perfect for two, the photos that are online are old, the hotel and pool etc is a little more run down now. but over all hotel was perfect right beside the beach and 8 mins to the centre little supermarket attached to the hotel and the indoor swimming pool was great! would stay again
The owners have spent money on the hotel to improve the look and appeal, although despite this there are several things that let it down. We booked a Superior sea-view room and on arrival (our room was not ready as we were early) we were informed that, our room would be on the second floor. We were then placed on the fourth floor and were assured that it was a Superior Sea-view room. The room was tastefully decorated, but a little tired with a partial sea-view - large tree obscuring the sea and with a small bathroom. First night; beds and pillows very uncomfortable, needless to say we didn’t have any good nights sleep for the week we were there (requested pillow exchanges which didn’t help). The room was very hot, twice we reported that the AC wasn’t cooling and asked for a fan which didn’t appear. Housekeeping didn’t refill the fridge with water, nor replenish teas/coffee’s. We asked several times for more water and wondered if they were chargeable? On checking with reception, we were assured they were complimentary - after this our fridge was restocked everyday. Bathroom exchange bidet and face clothes -took them away and didn’t leave replacements). With all our negatives, the location was perfect and staff where friendly.
This was our second stay at The Pelican. It has a lot going for it but a couple of minor issues. The location was great for us, a 15 minute walk to Alvor, under 10 minutes to the Pingo supermarket and 5 minutes from The Jolly (a pub we made our own and knew the owner from last year). The reception and bar staff in Pelican were excellent and very friendly. The food in the bar was good and reasonably priced. The room was the same as last year and an excellent size, a TV you can swivel round to watch in bed and an excellent little kitchen with everything we needed. Our issues were with the quality of the daily cleaning, it was poor. The floor wasn't mopped and our feet ended up filthy (which then gets transferred to the bed) or in my case had white socks that were black underneath. There was a general lack of care which was a real shame as the main areas of the hotel were constantly cleaned. Also our bin under the sink wasn't emptied at least 3 times and we took to leaving the rubbish bag out to ensure it was taken. This year there was entertainment from 5 until 7 one evening on the terrace, this was well received and maybe the management should do more of this in future. The hotel WiFi was patchy at best and our phones kept being disconnected. The pool area is pretty good but could do with a bit of TLC, too often we struggled to get a lounger while others were ”reserved” by people who never returned for 2 to 3 hours. A few more loungers wouldn't go amiss or a regular check to remove towels when the loungers aren't used for long periods. We will definitely return if the standard of cleaning improves as this is an excellent hotel with bags of potential and friendly staff.