大激流城北萬豪SpringHill飯店(SpringHill Suites Grand Rapids North)

Check in was fast and smooth. Front desk was friendly. The room was quiet and cozy. Perfect for the 4 of us with the Trundle bed and room separation. Bathroom fan was a bit loud for nighttime, wish there was a separate switch for the fan/light. Bedding was cozy. We brought extra blankets for the girls and their own pillows to make it more comfortable. The pool was smaller, but we had a great time swimming and it wasn't crowded.

The room was clean and exactly as described. The TV was glitchy like it was having trouble connecting. The lobby smelled like the pool which was located in close proximity. Breakfast was great each day.

Been staying here for a while. Breakfast has been declining over the last several months. May start heading to one of the other hotels nearby due to this. But, the service of the front desk is always excellent.

The room was very nice and clean. However I didn’t like that the tv wasn’t in front of beds

Room was clean, water pressure was good, and the staff was friendly. Will probably stay here again next time we’re in town.

Nice, quiet, close to everything I needed for my trip. Very nice room, I wish I could have stayed the weekend and enjoyed the surrounding area, Grand Rapids, lake Michigan, Grand Haven....

the beds are comfortable but we had to beg for them to bring us fresh towels and that is all they did. Pick up the dirty towels and leave fresh ones. Never made or changed the bedding during a 6 night stay. We had to take trash down to large trash can by the elevator. Room was never vacuumed and floor in bathroom never swept.

Room was not cleaned properly. Change left around base of bed and food crumbs all around the heater/air conditioning. Where the old thermostat was at you could see the old holder for it and exposed wires. The bathroom room stuck so bad in the door frame that my wife got stuck in the bathroom until I shoved the door open. The card reader on the door was broke and fixed with electrical tape. The main door of the room was so crooked that you have a roughly inch to two inch gap on the left side bottom of the door. The walls are so paper thin you could easily hear your neighbors on each side and even above you. The couch was dirty and stained enough that I didn’t dare even sit on it. The last one is more of a rant about the pictures on the site. We have stayed in suites before and I would not consider this a suite. It is all one room with just a make shift door way to the bedroom. Most suites have a separate actual room with a door for the bedroom.

Everything was truly top-notch: Friendly and helpful staff, lively room, very nice breakfast. As a minor thing, the lobby looks very sterile upon entering. It immediately made me think of lower-quality hotels, which this is far superior to. Some additional "decor" might help?