阿拉木圖寵物友善飯店

確定是四星？大堂和樓體明明是五星標準！ 設施老舊，可以理解。早餐其實也不錯，衹是除了omlete外缺少些熱食，不太適合中國人胃口 西側窗外能看到噴泉和遠處的雪山，但是面對着主幹道晚上略吵 東側對着公園應該會安靜吧，可能也會看到日出？

我住了近半年的酒店，沒得説，在當地算是很好了。當然比不上國內的五星級酒店，但是環境不錯，住起來像筒子樓，有安全感。存了好幾次行李了，很喜歡前台辦事利索的小姑娘！

Good location and friendly staff. The 24-hour gym is very good!

On a holiday in Kazakhstan for 15 days, my wife and I stayed at this hotel on 3 different occasions and have returned with mixed reactions - 1) 2 Nights on the first leg of our trip - Though the hotel and room looked a little rundown requiring refurbishment, it was a comfortable stay and service though, very stiff and formal, was acceptable. Breakfast - Very good; Communication - Poor due to most staff members being unable to communicate in English. 2) 1 Night on the second leg - Room very good. Service - Stiff but again acceptable. Breakfast again very good and communication poor. BUT the worst part was that the integrity of house keeping and reception staff was suspicious. While checking out after our first stay, my wife had left behind a set of clothes in the wardrobe. This came to realization, after reaching our next destination and I immediately called up the hotel and informed them. The lady assured that she would check and ring back, which she never did. When we checked-in around 5 days later, I was told that house-keeping had reported that nothing was left behind. My wife was firm and we asked to speak to a senior manager or the GM. It was then that we were asked to please wait for a recheck once again. One hour later, I received a call in my room, requesting me to collect the dress from the reception, without the courtesy of having it sent up to our room. 3) 1 Night on the last leg, before taking our flight back home. Room - Small and in very poor condition with walls having peeling wall paper and stains, Shower room, very small restricting mobility for me at 184cms height. I requested if the room could be changed but was answered with a curt - SORRY. OVERALL - This hotel definitely needs to upgrade it's service which is the FIRST ESSENTIAL in the hospitality business. A mechanical smile and words of welcome are not enough to convince a traveller to come back. If my bookings were not pre-confirmed, I would certainly not re-visit after our experience on the second time.

很棒的酒店!非常熱情的工作人員,隨時準備幫助。早餐盡情美味。非常好的健身區和溫泉中心。房間寬,山上風景優美,地板暖和,大牀。還有鞋、衣、茶/咖啡、水、浴具等。靠近地鐵。

Stayed there for a night during my KZ trip, the hotel is located at a very comfortable location , the hotel rooms looks like more of heritage room with a few old decor plates and felt really warm, they provided with all the necessity services, and a secured cloak room was also there, I kept my luggage after checkout for almost a day and they were really helpful to store them at their place without any hassle and provided back the same in couple of minutes, They staff here speaks fluent English as well and take extra efforts to help their guest. Would definitely recommend to stay and get to know the services of the same.

優秀的酒店，在阿拉木圖的中部。美味的早餐，優質的桑拿和低廉的價格！