靠近阿拉木圖Mahatma Gandhi park №2的飯店

多麼令人失望的酒店。服務在整個過程中都很糟糕。無論什麼問題,答案總是NO!入住時間是2:00pm。我中午到達,要求提前入住。不!房間已經準備好了,但除非我支付了50美元,否則他們不允許提前入住。(一位不同的店員最終提前入住了我)餐廳在晚上7:00關門吃飯,附近沒有選擇。我拿了外賣,只是要了銀器和空玻璃。不,你可能不能帶去房間。最後,我買了一個叉子(房間裏仍然不允許玻璃。“人們偷了它們”)。30分鐘後,敲門要求叉子回來!酒吧裏儲備了可怕的。紅酒?不。白酒?不。只是啤酒早餐在早上7點開。我6:50到達,只是問我是否可以在我等待時喝杯咖啡。不。他們用完了果汁,要求更多。...等待它...不。電源關閉了幾次,一次2+小時。窗戶不打開,所以變得非常悶。房間一天沒有打掃。我只要求新鮮毛巾,我不得不把我的舊毛巾帶到前台,他們在那裏數着要更換。我猜他們的客人也偷毛巾!結賬時,我禮貌地問是否可以和經理說話。“這裏沒有經理”。這有點概括了整個住宿。這裏有很多更好的選擇,這不應該成爲IHG的一部分,服務很糟糕

On a holiday in Kazakhstan for 15 days, my wife and I stayed at this hotel on 3 different occasions and have returned with mixed reactions - 1) 2 Nights on the first leg of our trip - Though the hotel and room looked a little rundown requiring refurbishment, it was a comfortable stay and service though, very stiff and formal, was acceptable. Breakfast - Very good; Communication - Poor due to most staff members being unable to communicate in English. 2) 1 Night on the second leg - Room very good. Service - Stiff but again acceptable. Breakfast again very good and communication poor. BUT the worst part was that the integrity of house keeping and reception staff was suspicious. While checking out after our first stay, my wife had left behind a set of clothes in the wardrobe. This came to realization, after reaching our next destination and I immediately called up the hotel and informed them. The lady assured that she would check and ring back, which she never did. When we checked-in around 5 days later, I was told that house-keeping had reported that nothing was left behind. My wife was firm and we asked to speak to a senior manager or the GM. It was then that we were asked to please wait for a recheck once again. One hour later, I received a call in my room, requesting me to collect the dress from the reception, without the courtesy of having it sent up to our room. 3) 1 Night on the last leg, before taking our flight back home. Room - Small and in very poor condition with walls having peeling wall paper and stains, Shower room, very small restricting mobility for me at 184cms height. I requested if the room could be changed but was answered with a curt - SORRY. OVERALL - This hotel definitely needs to upgrade it's service which is the FIRST ESSENTIAL in the hospitality business. A mechanical smile and words of welcome are not enough to convince a traveller to come back. If my bookings were not pre-confirmed, I would certainly not re-visit after our experience on the second time.

如果考慮這家酒店,我真誠的建議:不要!!在實際服務低於三星級的四星級酒店,如何支付五星級的價格(每晚105,000KZT,大約USD225)?我們在那裏住了四個悲慘的夜晚。第一天,我們得到了901套房。要進入浴室,你必須側身在牀和牆壁之間。我們抱怨。我們被轉移到516套房,其他三個晚上。套房由8英尺30英尺的走廊改建成客廳和15英尺15臥室組成。至於服務,我現在有話說。這是最差的!這家酒店是希爾頓的公平名稱上的污點。

The breakfast was good, but not fantastic. The room was good and clean, there were some supplies in the toilette. Parks and places around the hotel are nice, and you can have a good walk around, if you wish. There were always noise (I'd assume cleaners did some work) quite early in the morning. Another issue is that the breakfast time in the morning is until 10am sharp, which is not convenient for people travelling from Europe for leisure. As I understood, there're no alternatives available. We asked a bottle of water and an additional blanked to the room, and it was challenging to get them. Particularly, with the bottle of water, as they refused to put the cost of it on the hotel room, but requested a cash payment. It was a surprise for us.

Stayed there for a night during my KZ trip, the hotel is located at a very comfortable location , the hotel rooms looks like more of heritage room with a few old decor plates and felt really warm, they provided with all the necessity services, and a secured cloak room was also there, I kept my luggage after checkout for almost a day and they were really helpful to store them at their place without any hassle and provided back the same in couple of minutes, They staff here speaks fluent English as well and take extra efforts to help their guest. Would definitely recommend to stay and get to know the services of the same.

GOOD HOTEL WITH LIMITED EATING OPTIONS FOR INDIANS I stayed in this hotel for 5 nights and not a single day was there enough options for Indian tourists. This is disheartening as tourists are paying whopping 25k to 30k per night. Indian tourists groups form atleast 30%- 40% of their total people staying in hotel When asked restaurant manager to make something available for Indians.. they simply denied . Indian tourists deserve much better Rooms are better . They have Jacuzzi which was amazing 👏 😍 The housekeeping cleaning was not upto mark. That was disappointing 😞 But the best part is temperature controlled swimming pool and hamam- steam sauna .. this relaxes and calms muscles. Overall the stay was OK.. but the price we paid was too much

這次的房間還挺大的，有個沙發，終於不用回房間就是坐床上了，吃早餐的地方很舒服，品種也非常的多，但這次肚子不舒服，導致胃口不佳。 床是兩個單人床墊拼成的大床，還行吧 房間不好的地方就是床邊或是桌子邊都沒有供客人充電的地方，找了半天衹能放桌子下面充了。

Our July 3-12, 2023, family stay at the Novotel Almaty City Center Hotel for our son and daughter-in-law’s Qyz Uzatu bride’s wedding was memorable and outstanding. The staff was accommodating beyond expectations. Examples of services and assistance furnished include: 1) gorgeous congratulatory bouquet of roses, cake, and bottle of champagne for bride and groom upon their arrival, 2) Front Desk Receptionist Elmira ordered, negotiated, and “babysat” multiple wedding flower bouquets the day of the bride’s wedding event, 3) Deputy General Manager Yevgeniy personally helped finalize five 10-day room reservations, following up multiple times ensuring our full satisfaction, then emailing us a farewell and thank you note for our stay, 4) Front Desk Manager Altyn happily assisted with various requests, 5) entire staff was cooperative, positive, and professional, and 6) hotel restaurant’s breakfast buffets were delicious, and lunches were quite satisfying, too. Additionally, the hotel location was fantastic b/c: it’s adjacent to the large public plaza with memorial and fountains, as well as the tram to the nearby mountaintop which had restaurants, zoo, amusement park, etc.; walkable city center with nearby restaurants, shopping, green spaces, and more. Based on our family’s experience, we zealously endorse and recommend the Novotel Almaty City Center Hotel and will fondly remember our stay and the hotel’s kind, thoughtful, and service-oriented staff for taking care of our family.

因此,我在阿拉木圖延長了住宿時間的兩個不同的房間預訂了4晚。因此,所提供的照片代表了一個地面雙人間和一個帶有夾層的家庭房間。最重要的是,對於所付出的價格,這確實是非常合理的,我認爲這家酒店的價值是一流的。因此,我將根據他們的重要性來排列我的意見。首先。工作人員在整個住宿期間都非常友好和專業,包括安全。其次,我贊成酒店的內部房間的整體設計確實非常舒適,而且非常寬敞。7-10提供的早餐很舒適,提供了所有必需品,不過我建議以後再煎蛋。除了以上,雙人間還有衛星電視,可以上網-即YouTube等。游泳池,雖然我沒有使用它看起來棒極了,餐廳的食物價格很好,也很美味(我推薦扁豆湯,有雞----菠菜和米飯)。雖然有施工工作發生,考慮到一些客人必須瀏覽一下,可能會更整潔一些,但我仍然會以5/5的價格評價這家酒店的預訂價值。👍

Друзья, невероятно грязный номер, телефон в номере невозможно взять в руки, он липкий, кнопки засалены. Номер грязный Но сейчас до отзыва меня добил кондиционер на тепло, номер в сутки стоит 180$ и не работают датчики температуры, кондиционер работает в ноябре только на тепло и на полную мощь, температура 30 градусов в номере, с открытыми окнами спустила на 27. Приходит инженер, ставим датчик на 20 на 10 - кондиционер все равно на полную мощь выдаёт горячий воздух. Находиться в номере невозможно. Мне предложили спать в номере без батарей с выключенным кондиционером раз меня не устраивает +30 Нет слов, сняла бронь на второй период, деньги здесь невозвратные.