Staff was absolutely wonderful. The rooms were above average cleanliness. With that said, a hotel is supposed to accomodate you and be a convenience away from home. One of the selling points was the pool and hot tub. Both were broken. Hot tub was green. Pool was freezing. When we came in after tubing, since it IS the poconos, we find out theres no hot water which sucks considering we're freezing. "Maybe" we get it back by morning. The breakfast that was supposed to be free, was not, in fact, free. Parking ****** because red robin has most of the lot. "Hilton" seemed like a no brainer, but it was anything but easy.
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