索莫哈廣場大飯店(The Grand Plaza Hotel Smouha)

Hotel location is nice, very close to shopping mall, and breakfast is good.

Nice hotel staff good

Très bel hôtel, bien situé, le personnel est accueillant et arrangeant. Le petit déjeuner est copieux. Satisfait de mon expérience dans cet hôtel.

My experience was extremely disappointing and unpleasant. Despite charging $12 for an extra bed, they refused to accommodate my 8-year-old child. Instead, they suggested booking a separate room for the child. Dealing with such unaccommodating staff makes any leisure or business trip unnecessarily difficult and unpleasant. Will never come back to this hotel again.

Hotel is located on the other side of Pharos University, and right next to a mosque. Keep that in mind if you are sound sensitive because of the early morning muezzin singing. The area itself is ugly and not worth anything for tourists. The hotel has a fairly good lobby; staff very friendly and competent. Several elevators. My room was very spacious and equipped with everything I needed, incl. a fridge, coffee-tea maker, Bed was pleasant; I got a good night's sleep. Breakfast is included, which is typical Egyptian, with warm food (grilled veggies, refried beans, boiled eggs, goat cheese, a variety of breads, small danish, and some fruit. Outside, a cook prepares you an omelette, very nice. Wifi worked well in the hotel throughout. Clean hotel, a big plus for Egypt. Bathroom was roomy, with a shower. I would return there, if I had something to do in that area. It seems to be frequented by young local sport teams, but there was no noticeable noise from the inside.

The hotel is clean and the area is okay but I was so un lucky to be placed near a room of young teenagers that they kept talking and laughing till 3 am and the isolation of sound in rooms in this hotel is non existent almost . What is sad that this group of people are up at 8 am and the loud voices of people cleaning and the hoover woke me up ! Which made my sleeping and resting experience terrible I slept almost 4 hours ! I stayed in July or last June it was was not that noisy ! Literally people are not considerate or the sound isolation in rooms need to be amended . This stay was the worst I had ever in hotels in terms of ability to rest and sleep because of the outside noises!!

Very nice rooms and bathroom in good condition (i.e. Western standards). The staff are efficient and friendly and booking in was very quick. The only problem I had was with trying to read in the room as the main lights are very weak. The restaurant also had very efficient staff and there is a good working atmosphere amongst the team. The dessert to die for is "Om Ali" (mother of Ali), an Egyptian classic, with puff oastry, cream, almonds, raisins and pistacchio nuts. First time and we had 2 portions it tasted so good.

Very professional and attentive staff, the breakfast buffet was outstanding, and I managed to try the room service once during my stay, it was delicious, and the food arrived in a reasonable amount of time. The cafe on the 1st floor of the hotel, Baku Cafe, was very modern and comfy in design.