卡斯凱斯喜來登度假飯店(Sheraton Cascais Resort)

Very disappointed with this Sheraton! Dinner buffet 40 euro is terrible! Quality of tower and bathrobe very bed! The extra bed is very low and uncomfortable! The staff did 2 times wrong changes in my bathroom ( i had no conditioner and they give me 2 times shampoo instead) terrible wifi signal in the room! First and last time at this Sheraton!

Excellent resort estate and service is outstanding , and pool is best !

The Sheraton Cascais is surrounded by gardens, a mile from Guincho Beach. The hotel was built in 2009 and offers 154 accommodations over 3 floors. Furnishings and decoration provide a nice a**osphere. Service is friendly & helpful. We were upgraded to a suite with a spacious living & kitchen, and a separate bedroom & bathroom. The nicely furnished room had table with 4 chair, air-conditioning, TV, comfy sofa bed, 2 club chairs, and complete kitchen with fridge, dishwasher, stovetop, sink, microwave, Nespresso & tea facility. The bedroom had good twins, wardrobe with safe and TV. We had a bathroom with washbasin, toilet & bidet, and shower over the bath. All was very clean. A good buffet breakfast is served: eggs made to order, cold cuts & cheeses, breads & toast, cereals & fruits, milk & yoghurts, juices & preserves, rolls & croissants, tea & coffee. The Cascais Sheraton resort is a very comfortable & quiet hotel, and we had a pleasant stay. Highly recommended.

This is one of my favourite hotels in Europe, the location is very convenient. The service was excellent from the time we checked the reception staff were very friendly and professional. The room was clean and comfortable. Breakfast is served with a large selection from pastries, fruit,salads, healthy options to full English breakfast all served with a smile. Would definitely recommend 10/10 A big thank you to Cristopher, Ricardo, Diogo, João (3 of them), Ruben (2 of them), Joana, Catarina, Tiago, Afonso, Pedro, Mafalda, Matilde, Miguel & Rita

Wenn der Kunde ein problem hat, sollte er anscheinend nicht erwarten, dass es gelöst wird. Auf Booking com Buchungsbeleg war zur Information zur zusätzlichen separaten Buchung im Hotel für das Frühstück 20 Euro je Person angegeben. Im Hotel erwartete man dann aber 24/28 Euro. Alleine dieses Problem anzusprechen, reichte schon aus, unfreundlich, unhöflich und unprofessionell abgeblockt zu werden. Das kann doch nicht sein? Sinn und Zweck von Kundenservice sollte doch sein, den Kunden zu halten - und nicht dafür zu sorgen, Kunden, die eigentlich (bisher!) gerne das Hotel besucht haben, dazu zu bewegen zukünftig nur noch woanders zu buchen (wo wahrscheinlich Probleme deutlich besser gelöst werden). Würde man freundlich behandelt werden, wäre das Problem vergessen und hätte einen schönen Urlaub. So aber trägt man das den ganzen Urlaub mit sich herum und hat schlechte Erinnerung an das Hotel und das Personal. So soll nun wirklich kein Urlaub aussehen. Vielen Dank, wir werden Euer Hotel und die Hotelgruppe zukünftig konsequent meiden.