瑞迦納公寓飯店(Apartamentos Turisticos Regina)

Parking gratuit gros avantage. Nous avons du attendre pour le Check in c’est dommage. Chambre correct

Nous avons réservé une chambre pour 4 du 2 au 7 septembre. Nous avons été très bien reçus, le personnel était gentil, poli et aimable. Ils étaient aux petits soins. Le ménage dans les chambres était fait tous les jours, et nous avions des serviettes à disposition . L hôtel en général était propre et entretenu. Nous séjournons chaque année dans cette hôtel et nous sommes certains d’y revenir . L’emplacement est parfait . Nous ne comprenons pas les avis négatifs.

Bad bad bad from day 1 waited outside 40 mins to get in on our 1st night out and was only just after 12pm as no-one was able to buzz us in .no bar open all holiday pool only open 1 day no reason for closure .very unhelpful staff no TV remote all week. Worse place I have ever stayed

After making previous verbal contact with reception prior to arrival we were ensured that the two guest of our party arriving early (around 4pm) would be able to collect the keys for the remainder of the 27 guests arriving later that night, after this was not granted we were still told by reception we would be able to have a late check in. This was however not granted, almost 30 people were forced to wait outside way past midnight for over an hour with all their suitcases and told to come back the next morning at 8am to check in. As no other hotel/hostel would take us this late this forced the guests to sleep on the beach. Upon arrival the next day the guests were denied entry with no explanation and no opportunity to talk to the owner, our only contact was with a receptionists who despite attempting to be helpful was as clueless as us and only able to forward the lack of information given to him from the owner. Leaving the guests stranded with no hotel and out of the €4,000 payed for the rooms. The communication and service was beyond poor and unacceptable from any establishment, completely dehumanising and ruining a trip with friends. Stay away from this hotel as far as you can, this has clearly happened before from reading reviews and talking to a local resident adjacent to the hotel. Don’t book unless you’d like to lose money and stay in a sub par establishment.

Bossman scammed us and cancelled our booking at last minute with 30 people stood outside at midnight, then wouldn’t pick up our calls and we had to sleep on the beach. Heavily do not recommend, untrustworthy people do not honour bookings

Quarto horrível, sujo. WC sem pressão nos chuveiros, Cozinha cheia de formigas. Portas degradadas, televisão não funciona, atendimento péssimo. Sem dúvida um hotel a nunca mais voltar. Ponto positivo apenas e só a localização

I booked an apartment for 2 nights by 220 euros with them. They sent a message saying the reception closed at 10 pm and I would arrive at 1 am, so I decided to cancel the reservation and look for other place a couple of days before my check in day. I notified them through a platform and by email to get my refund, but they told me they won't give my money back even if I wouldn't show up to check in saying they could show me another way to check in at 1 am. I kept calling by one week and they never answered. They stopped to answer my emails too, and the platform through I created the reservation couldn't help me with the refund. Now I understand the huge amount of bad reviews they have! I advise to not book with them!

Very central location, the room had everything we needed but is very tired in places, we are 2 women travelling alone but didnt feel unsafe at all, the room was adequate for our needs and would definitely stay again

不惜一切代價避免預訂這些公寓，如果您在旅行前全額付款，他們將保留您的錢而不提供住宿 - 這不是開玩笑。我們最初在 2021 年透過 ************ 預訂了這些公寓，但由於新冠疫情和不斷變化的限制，遺憾的是我們的航班被取消了。我們於2021 年8 月5 日（抵達日期前4 週）透過電子郵件與里賈納公寓聯繫，告知他們我們的航班已取消，我們詢問他們是否可以將預訂重新安排到2022 年5 月，他們以書面形式確認這將沒問題，快進 6 個月，我們於 2022 年 2 月再次聯繫里賈納公寓，告知他們我們重新安排的抵達日期（26/05/22）。在發送了幾封電子郵件但里賈納公寓沒有回覆後，我們不得不給他們打電話，預訂團隊於2022 年5 月11 日發了一封電子郵件，確認他們已為我們預訂了22 年5月26 日抵達的房間。然後，我們在2022 年5 月25 日（旅行前一天）收到預訂團隊發送的一封後續電子郵件，解釋說，當我們在第二天（即2022 年5 月26 日）到達公寓時，除非我們付款，否則將沒有公寓可供我們入住。再次為我們的房間。我們前一年已經向************支付了515英鎊，他確認資金已轉入里賈納公寓，我們甚至向預訂團隊提供了********的確認收據***** 但他們希望我們再次支付公寓費用。我們向預訂團隊（順便說一句，他們在里斯本運營）解釋說，由於航班取消，2021 年的預訂被重新安排到 2022 年 5 月 26 日。除了 515 英鎊的************收據外，我們還轉發了預訂團隊的電子郵件，確認可以重新安排行程，我們還轉發了預訂團隊的電子郵件，確認他們已經將我們的預訂更改為2022 年5 月26 日。然而，他們食言了，保留了我們的515 英鎊，並且今天沒有為我們提供住宿。我們不得不在舊城區的其他地方重新預訂住宿。說實話，在閱讀了這些公寓的評論後，我實際上很高興沒有住在那裡，這個地方看起來又髒又破，評論也證實了這一點。請，請，請省下你的錢並在其他地方預訂，不要向他們提供你的銀行詳細信息，一旦他們拿走了你的錢，你就不會再回來了。預訂團隊的那位女士在電話上對我們非常粗魯，在電子郵件中對我們也非常粗魯，她的名字是“Daiane Silva”。我們已警告您，不要向她提供您的銀行帳戶詳細資料。